Academic journal article ABA Banking Journal

Middleware with Muscle. (in Brief)

Academic journal article ABA Banking Journal

Middleware with Muscle. (in Brief)

Article excerpt

Like many large financial services firms, Metlife has grown by relentless acquisition. As a result, it boasts more moving parts these days than a Tinker Toy super vehicle set.

But the insurance giant didn't want its size to get in the way of creating a more customer-centered approach nor to interfere with plans, back in 1999, to go public, with all the reporting requirements such a move brings, according to corporate systems CIO Peggy Fechtmann.

To get on point with its strategy, the insurer made radical changes to clean house and consolidate: including reigning in business unit CIOs and asking them to begin making decisions associated with the "reorg" by committee.

Many steps were taken to first consolidate and automate the linkage of basic financial records within the firm--uniting general ledger, accounts payable and asset management systems among all the operating units to a primary reporting hub.

To consolidate customer records--coming from as many as 30 different MetLife systems-and make multichannel interactions with the insurance giant simpler, it opted to go with DWL Customer, a solution developed by OWL, based in Toronto. …

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