Academic journal article Journal of Accountancy

Golden Business Ideas

Academic journal article Journal of Accountancy

Golden Business Ideas

Article excerpt

WWW Wisdoms

E-mail has become the preferred mode of business communication. That's good and bad.

It's good because it's fast, cheap and often spares you from innocuous chitchat: "Hi, how ya doing? How's the wife and kids?"

E-mail is an especially poor method of communication when it's used to avoid making voice contact--for example, when the sender has bad news to convey. A bad-news e-mail has a weightier impact than a bad-news phone call in which the caller at least can express (or feign) sympathy. So don't substitute e-mail when you know the telephone would be more appropriate.

In addition, e-mail seems to evoke bad habits. Some to be avoided:

Don't send jokes, don't e-mail colleagues who sit nearby, don't send an e-mail thanking someone for his or her e-mail and don't send a voice mail confirming receipt of an e-mail.

Fess Up to Tardiness

If you're gong to be late delivering an order or finishing a project, say so right away. The sooner the better.

Send the customer or client a cordial acknowledgement of the delay, the reason for the missed deadline and a best estimate of when delivery will be made.

As much as people hate delays, they hate being ignored even more. But their tolerance grows when a reason for the delay is given.

Slow the Turnover Rate

When a skilled employee quits for another job, it's usually not just for more money--unless the pay difference is significant. …

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