Coaching, Counseling, and Mentoring: How to Choose and Use the Right Technique to Boost Employee Performance by Florence M. Stone 2007. New York, NY: AMACOM 221 pages, $24.95, Hardback
Intended Audience(s): F, G, I, J
Major Headings from the Table of Contents:
Coaching: Three Ways to Develop Your Role as a Coach; Coaching as an Ongoing Responsibility; Let's Talk: Should I Say That? Coaching Traps and Problems; Counseling: Why Counsel Troublesome People? How to Turn Around Problem Employees and Employees with Problems; Let's Talk: Specific Counseling Sessions; Counseling Dilemmas: Traps and Pitfalls to Avoid; Mentoring: What Mentoring Can Do to Help High Achievers, and You; Mentor as a Role Model, Broker, Advocate, and Career Counselor; Let's Talk: Face-to-Face and e-Conversations; Mentoring Traps to Avoid; Epilogue: Your Role as a Leader
How Is the Book Most Useful for Its Intended Audience?
Provides a step-by-step guideline for overcoming obstacles in addressing employee performance issues, with proven examples that outline the most effective ways to manage these discussions.
The Top Five Things You Learned from Reading this Book
Utilizing an upfront approach to performance issues is the best method to head off potential problems.
An honest and open communication style can provide education and motivation to both the employee and manager.
Employee engagement can help to determine alternatives, to a problem, that can lead to creative and productive solutions.
How a successful mentoring relationship can be established.
The benefits and pitfalls of mentoring.
How do managers gain an edge and drive performance of their teams without increasing salaries? How can they motivate their employees? What is a key motivator of employees today? These answers are found in Florence Stone's book, Coaching, Counseling & Mentoring: How to Choose and Use the Right Technique to Boost Employee Performance.
Organizations today are focused more on the bottom line than ever before. Additionally, there is a great deal of pressure to consistently achieve at peak levels of performance. How can this level of expectation be sustained? The key to success is the frontline manager. Organizations whose frontline managers possess the skill set necessary to conduct positive coaching and counseling sessions will have an edge on their competition. A great tool for front line managers to use in order to get them to this next level of leadership is Coaching, Counseling, Mentoring. …