Academic journal article Manager

Insolvency Service Forms Transformation Partnership

Academic journal article Manager

Insolvency Service Forms Transformation Partnership

Article excerpt

Northgate Public Services, a leading provider of innovative services to the public sector and utilities markets, have formed a five-year partnership with The Insolvency Service. Their aim is to transform services and enhance the efficiency and effectiveness of the redundancy payments service, as part of The Insolvency Service's 'Enabling the Future' programme.

In a contract worth £2.8 million over five years, Northgate will support the Redundancy Payments Sen/ice (RPS) in providing citizen-focused services to employees who have been made redundant and whose employers are unable or unwilling to make redundancy payments. This project is a core element of the transformational Claims Handling and Making Payments (CHAMP) project In the last twelve months, over 1 65,000 workers made claims to the RPS, and the total amount paid out to redundant workers was over £350 million.

Under the terms of the agreement, Northgate will replace The Insolvency Services' current system for redundancy claim and payment processing, removing the dependency on outmoded technology, which requires specialist support By the end of the project the partnership will have delivered:

* Accessible on-line, self-service facilities for claimants and insolvency practitioners

* Faster processes, reducing the time taken to process claims

* Joined up working through a single national database, allowing cases and claims to be accessed remotely and also encouraging greater flexibility of work for RPS employees, including home working

* Improved accuracy of payments using integrated task management and rules based solutions, thereby reducing manual intervention and calculation errors

* Sustainable working through an electronic document management system, reducing the use of space and paper

* Improved detection and prevention of fraud through integration with the HMRC National Insurance Recording System (NIRS) for validation of NI numbers and employment details

The system will also support the RPS in dealing with solvent claims, in facilitating redundancy payments awarded by Employment Tribunals, and in its debt recovery work. …

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