Academic journal article Management : Journal of Contemporary Management Issues

E-Government: The Role of Business Renovation and Informatisation

Academic journal article Management : Journal of Contemporary Management Issues

E-Government: The Role of Business Renovation and Informatisation

Article excerpt

The introduction of E-government is the key to bringing public administration closer to clients. This requires organisations to integrate and synchronise their strategic vision and tactical delivery of services to clients with the information technology and service infrastructure needed to meet that vision and process execution. E-government is not only about technology. It also involves restructuring the public sector, business process, people and culture to ensure the successful achievement of e-government. Many projects in the past have failed because the orientation of projects was strictly on business processes which generated major changes but without involving other aspects. In this paper, we present the role of business renovation and informatisation which was successfully implemented in a business case.

Received: 4. 2. 2005

Accepted: 3. 1. 2006.

Preliminary communication

UDC: 35.07: 004.738.5

1. INTRODUCTION

E-government is the implementation of interactive and inter-organisational processes by electronic means. It represents a shift in business doctrine which is changing the traditional organisational models, business processes, relationships and operational models that have been dominant in the public sector over the past few decades. The new doctrine of e-government requires organisations to integrate and synchronise the strategic vision and tactical delivery of services to clients with the information technology and service infrastructure needed to meet that vision and process execution. In the next few years, successful countries will restructure their public sector, process and technology infrastructure to ensure the successful implementation of e-government.

Experience in introducing e-government in the most developed countries (Singapore, Canada, Australia, New Zealand?) in this field shows that the root of problems to be resolved in introducing e-services has moved from the technological to the organisational and process domain. The essence of e-government is to radically change the ways and mechanisms of operating administration and, consequently, the basic principles on which these mechanisms have been developing in past decades or even centuries. Therefore, business renovation (BR) or business process renovation methods should be used within the framework of introducing e-services.

By adopting the 'Strategy of E-commerce in the Public Administration for the Period 2001-2004, SEP-2004' (Government Centre for Informatics, 2001) in February 2001, the Government of Slovenia set the primary strategic orientations for the next key phase of informatising public administration, which means the development of e-government. As a result, Slovenia is following a number of the most developed European countries which are approaching the accelerated development of e-government in a similar way. Although, Slovenia has accordingly started a new developmental cycle of technological modernisation of administration and has launched several new projects, we conclude that development is not progressing as planned or expected. This is not just a problem in Slovenia but, based on analyses carried out in the EU, it is also a problem in nearly all other countries. Due to a lack of experience, in most cases the plans and deadlines for introducing e-government were too optimistic. After a year or two, we can see that in most countries it was relatively easy to achieve the first (information) stage, which refers to the introduction of information services, as this step does not require specific changes in internal operations of the administration and in business processes and procedures. Much more complex is the introduction of more demanding, so-called transaction services, which enable all phases of a selected administrative procedure or process to be executed electronically. As a rule, this requires the complete reworking of administrative operations, internal business processes and procedures, the integration of registers and public databases, the alteration and completion of legislation and the development of new organisational regulations, classifications and standards. …

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