Academic journal article Business Renaissance Quarterly

An Empirical Study on Work Attitudes in Government Service

Academic journal article Business Renaissance Quarterly

An Empirical Study on Work Attitudes in Government Service

Article excerpt


Psychological contracts are a widely discussed domain in employment relations over recent years. All scholars endeavor to understand what types of psychological contracts will enable employees to respond positively to work, and make efforts to the organizations. In addition, they are keen to determine what type of proactive attitudes and thoughts regarding work are a result of psychological contracts. A large amount of literature indicates that psychological contracts affect the feelings an individual has toward their job, their involvements in the organization, and the emotional connections (work attitudes). This research samples administrative personnel in government because they play an important role in administration and workflows of government, however. This research refers to the classifications of psychological contracts by Raja, Johns & Ntalianis (2004), i.e. transactional contracts and relational contracts, as the measurement tool for the psychological contracts of administrators. In addition, work attitude measurements, as developed by Yu (2006) are used to gauge the involvement and feelings of employees in the workplace. This research examines these issues with the Pearson Correlation, multiple regression, and structural equation modeling and finds that transactional psychological contracts, relational psychological contracts, and work attitudes are all significantly correlated. The coefficients are 0.556 and 0.631, respectively. According to the regression model, the predictability of transactional psychological contracts to work attitude is 30.5%, with P<0.01. The predictability of transactional psychological contracts is 47.1% (P<0.01). Based on the analysis of the structural equation modeling, psychological contracts have significantly positive influence on work attitudes, with a path coefficient of 0.85. Therefore, this research suggests that government management should enhance the realization and understanding of the psychological contracts with administrative personnel to improve their work attitudes.

The past studies on the service quality address issues from the perspectives of patient satisfaction. However, government services are highly unique and professional and high-quality employees are required to provide premier-quality services. Therefore, only by understanding and enhancing the work attitudes of employees of government, and improving the interactions and relationships between patients and citizens and administrative personnel, can service quality be upgraded. From another perspective, government could save in costs associated with human resources and the first priority is to retain talents as recruitment and training costs of staff are considerable. Therefore, if work attitudes of employees are good, such as high organization commitment, work involvement, and job satisfaction, employees will be more willing to stay at jobs in government, and thus, this research focuses its efforts on the work attitudes of employees at government. This research examines the achievement motivation and work attitudes of administrative personnel.

Past literature suggested that psychological contracts are considered as a key factor affecting the attitudes of employees (Raja, Johns & Ntalianis, 2004). If employees believe that they are well treated by their organization, they will be willing to exhibit behaviors beneficial to the organization. This feedback mentality or exchange consciousness affects the attitudes of employees toward their organizations and reflects on their work attitudes. Therefore, this research hopes to gain an understanding of the correlation between psychological contracts and work attitudes of administrative personnel in order that management consider the obligations attached to psychological contracts when they train and assess work attitudes of administrations staffs.

Literature Review

Pursuant to the research purposes, this research collates literature concerning the correlation between psychological contracts, work attitudes, and their variables. …

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