Academic journal article Business Renaissance Quarterly

A Closer Look at a Business Renaissance Executive: An Interview with Arbi Babaei

Academic journal article Business Renaissance Quarterly

A Closer Look at a Business Renaissance Executive: An Interview with Arbi Babaei

Article excerpt

Arbi Ari Babaei is owner-operator of Babaei Consulting Group, a business-consulting firm based in Los Angeles. He works closely with a wide array of clients from small entrepreneurs to CEOs of worldwide organizations and specializes in human capital, mergers and acquisitions and financial restructuring. Arbi prides himself in the fact that his business endeavors focus on the wellbeing of customers, whether this is through customer service, or through helping business owners improve the performance of their business.

Some of the business operations Mr. Babaei oversees are, the Open Door Card Services (credit card processing company), National Lending Group & Vantage Realty (Real Estate and Loan Brokerage); Customer Care Insurance, for which he is the Operations Director; Cozy Toes Nail Spa in Sherman Oaks, where people receive responsible physical care in a peaceful ambiance; Green Street Tavern, an elegant restaurant located in the heart of Old Town Pasadena, and winner of the Diner's Choice Award 2010; and Babaei Castro Consulting Group (BCCG), an HR Consulting Group. BCCG provides consulting services in the areas of human resources management, hiring, corporate culture, staff reduction, and talent assessment. By building relationships with its clients, BCCG collects intelligence about the organization and uses it to develop or improve their labor pool.

Arbi Babaei received a Bachelor's Degree in Finance from California State University Northridge, and an MBA from Woodbury University.

BRQ: What makes you a business renaissance executive?

AB: Open and candid dialogue between my staff and I is essential when running so many businesses. For instance, I will stop by one of our businesses and spend a few minutes with each staff member. From those short conversations I get a real sense of how things are going and become aware of any issues that require me to take action. Point is, there has to be a real connection between my staff and myself, so that they feel comfortable telling me anything and everything, even mistakes they have made. So it is really about being aware of what is really going on, how our customers feel about our products and services, and the "pulse" of our staff - how they feel about- and connect to the business. So I feel as if I am in the business of recognizing and retaining talent, not so much in the business of restaurants, consulting, credit cards, real estate & insurance. …

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