Academic journal article Journal of Applied Management and Entrepreneurship

From Conflict to Conciliation: How to Defuse Difficult Situations

Academic journal article Journal of Applied Management and Entrepreneurship

From Conflict to Conciliation: How to Defuse Difficult Situations

Article excerpt

From Conflict to Conciliation: How to Defuse Difficult Situations William W. Purkey, John J. Schmidt, and John M. Novak Corwin Press, 2010 184 pages, Softcover, $28.95

Conflicts, which are realities of life, can be between laymen or professionals in a public or private workplace. "From Conflict to Conciliation'''' by authors Purkey, Schmidt, and Novak is timely and relevant for diffusing interpersonal conflicts.

Purkey, Schmidt, and Novak discuss the Six-C process for managing disagreements and conflicts in the quickest and fastest manner possible. This model definitely allows people to resolve conflicts with the least amount of effort and energy. The Six-C process includes the following steps (Purkey, Schmidt, and Novak, 2010, p. 2):

1. Concern. Identify actionable concerns.

2. Confer. Expressing one's concerns in nonthreatening manners.

3. Consult. Review and clarify the situation in a collaborative process.

4. Confront. Consider the consequences and give clear warnings at appropriate times.

5. Combat. Take logical actions as appropriate.

6. Conciliation. Focus on the long-term by mending the wounds and restoring the relationships.

The authors are not making up this model through just academic literature since they have actually applied it in various settings. The use of this Six-C process in schools has resulted in positive outcomes. For example, the authors document that when this process was used, there were improvements in school relations and significantly fewer students visited the counselors with peer problems. In these modern days when bullying in schools, even through cyberspace, is at an all time high, the integration of the Six-C process in academic settings can be an important initiative in reducing violence from peer pressure.

The Six-C process is based on values, which encourages understanding the other person's perspective, provides structured steps to initiate the conflict management process, and focuses on reconciliation to enhance and maintain long-term relationships. …

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