Academic journal article International Journal of Education and Development using Information and Communication Technology

Free, Cheap, Easy and Effective: Knowledge Management Strategies for Building a Global Community of Practice

Academic journal article International Journal of Education and Development using Information and Communication Technology

Free, Cheap, Easy and Effective: Knowledge Management Strategies for Building a Global Community of Practice

Article excerpt

ABSTRACT

This case presents the knowledge management activities for building an online community of practice for the India, China & America (ICA) Institute. The ICA Institute is a non-profit organization with the vision of providing a sustainable, non-governmental platform to identify and drive synergies among India, China and America in the areas of emerging markets, commercial growth and alignment of policies for the benefit of the global population. As a non-profit with little funding, the strategies for knowledge management used by the ICA Institute have all been free or relatively inexpensive. These strategies have been easy to access and implement due to open source availability and have proven to be effective for their mission. To analyze the knowledge management (KM) strategies of the ICA Institute, the following topics will be covered: 1) the needs of the knowledge-based community of the ICA Institute; 2) explanation and evaluation of knowledge management strategies in use; and 3) gaining buy-in and maintaining solutions.

INTRODUCTION

While the increase of interest in knowledge management over the past ten years has primarily focused on improving organizational performance and improving worker's productivity in large consulting firms, the lessons from this field also spread to offer guidance for improving knowledge based activities of government and non-profit organizations (Benbya, 2008). This case presents the knowledge management activities for building an online community of practice for the India, China & America (ICA) Institute. The ICA Institute is a non-profit research institution with the vision of providing a sustainable, non-governmental platform to identify and drive synergies among India, China and America in the areas of emerging markets, commercial growth and alignment of policies for the benefit of the global population. The ICA was formed in 2005 in order to encourage thought-leadership related to business and economic issues between three of the world's largest emerging economies. The ICA institute welcomes and includes members from academia, industry, government and non-profit institutions. Currently, the ICA Institute is funded as part of Kennesaw State University's Coles College of Business.

In many ways, the ICA institute is not just a non-profit organization but an open form of a large consulting firm. It tries to build on the knowledge base of its community of policy makers, scholars, industry leaders, and broader community of inquirers to optimize business practices of organizations globally. As a non-profit with little funding, the strategies for knowledge management used by the ICA Institute have all been free or relatively inexpensive. In addition, these strategies have been easy to access and implement due to open source availability and have proven to be effective for their mission.

To analyze the knowledge management (KM) strategies of the ICA Institute, the following topics will be covered:

1 . The needs of the knowledge-based community of the ICA Institute;

2. Explanation and evaluation of knowledge management strategies in use; and

3. Gaining buy-in and maintaining solutions.

NEEDS OF THE KN OWLE DG E -BAS ED COMMUNITY OF THE ICA INSTITUTE

The ICA Institute gathers experts from around the world to discover, construct and disseminate knowledge towards ensuring a peaceful and productive triad partnership between India, China & America. This ambitious and vaguely defined purpose is an ill -structured problem that requires a knowledge management strategy that will foster flexibility, higher-order problem-solving, innovation and wide-spread dissemination.

The ICA Institute's executive, research and advisory board members are distinguished scholars, industry leaders, and top level government officials. Research fellows, interns, and volunteers are post-graduate researchers or graduate students in several disciplines, including economics, business administration, information systems, political science and instructional technology. …

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