Academic journal article Researchers World

Performance Appraisal Practices in a Developing Country: Case Study of a NGO in Bangladesh

Academic journal article Researchers World

Performance Appraisal Practices in a Developing Country: Case Study of a NGO in Bangladesh

Article excerpt


Non-governmental organisations (NGOs) are playing an increasingly important role towards development of Bangladesh by providing a range of services, i.e. poverty alleviation through micro-credit, employment, women empowerment, ensuring education and health, etc. As a service providing organisations, NGOs' performances are dependent on their human resources as retaining high quality human resources has become a challenge in this sector. That's why the organisations are now putting increased accentuates on performance appraisal practices to not only improve employee performance but also apply as a motivating tool. Thus the case study aims to explore and assess the existing performance appraisal practices of PIACT Bangladesh, a NGO of Bangladesh. The study examines the characteristics, elements, assessment approach and methods of performance appraisal, and methods of appraisal interview in PIACT. This discussion is followed by a critical assessment that identifies the effectiveness of current performance appraisal practices.

Keywords: Performance Appraisal, NGOs, Bangladesh.


Performance appraisal practices are now considered as one of the key contributing factors to the success of an organisation. But in Bangladesh it is relatively a new human resource practice. Very few organisations are putting increased emphasize on performance appraisal to identify the strengths and weaknesses of their employees to improve their productivity, which in turn helps the organisations to gain competitive advantage with human resources. These organisations have realized that a well developed performance appraisal process can be useful for assessment of employee training needs, employee merit appraisal, determining of employee salary, feedback and suggestion for performance development (Levin, 1986). Moreover, performance appraisal can be used as a motivational tool for communicating performance expectations to employees and providing them with feedback (Thomas & Bretz, 1994). So, like any other organisations, performance appraisal plays a vital role in non-governmental organisations (NGOs) as well as Chowdhury (2011) explored that high level employee turnover is prevailing in the NGO sector of Bangladesh. The reasons for high turnover can be related with several human resources challenges as identified by Huda, Karim and Ahmed (2007) in their study on NGOs of Bangladesh.

In Bangladesh, NGOs first emerged soon after the war of liberation in 1971 (Zohir, 2004). NGOs are active in the efforts of international development and increasing the welfare of poor people in poor countries (Werker & Ahmed, 2007). According to these authors, "NGOs work both independently and alongside bilateral aid agencies from developed countries, private-sector infrastructure operators, self-help associations, and local governments". NGOs in Bangladesh stand out from the traditional private voluntary organisations (PVOs) for two reasons (Zohir, 2004). Firstly, NGOs usually engage in the activities, which have been the responsibilities of the government agencies. As the government agencies fail to accomplish these activities successfully, the NGOs take over the responsibilities. Secondly, NGOs are participatory, which enables them to deliver the services to target group better than the bureaucratic government agencies (Zohir, 2004). No exact estimation for the number of NGOs in Bangladesh can be found due to the absence of registration practices with one authority (Zohir, 2004). Including the non-registered entities, the number can range from 19,000 to 24,000 (Zohir, 2004; Banglapedia, 2011; Wikipedia, 2011). This large number indicates that NGOs play as dynamic entities in the development of Bangladesh. As the NGOs are human resources intensive organisations, it is very usual that the performance of the NGOs will depend on employee performance. It is evident that trying to explore performance appraisal within the organisational context can help not only to improve the organisation's performance but also provides an opportunity to contribute in the performance appraisal research (Bernardin & Villanova, 1986). …

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