Academic journal article Researchers World

The Measurement of Information Technology Performance in Indonesian Higher Education Institutions in the Context of Achieving Institution Business Goals Using Cobit Framework Version 4.1 ( Case Study : Satya Wacana Christian University, Salatiga)

Academic journal article Researchers World

The Measurement of Information Technology Performance in Indonesian Higher Education Institutions in the Context of Achieving Institution Business Goals Using Cobit Framework Version 4.1 ( Case Study : Satya Wacana Christian University, Salatiga)

Article excerpt

ABSTRACT

IT management in higher education institutions is a Critical Success Factor (CSF) for University leaders and partners, but this IT management has not been done by using well structured method and approach. In addition, supervision and assessment of IT performance have not been carried out periodically, but only if there are complaints from the working unit. Therefore, the IT performance measurement will be done in order to achieve the business goals by measuring the maturity level of IT process using COBIT model framework version 4.1. The measurement was made in SWCU. The aim of this research is to see the IT management and provide recommendation for improvements in the IT management for service process to the stakeholders so that it can reduce the risk of problems in the future. The results showed that the IT has been managed well in which the processes of IT to support the business goals have been standardized, documented and well communicated, just for the service aspect for the users should receive more priority in improvements from the Bureau of Technology and information Systems (BTSI), because this aspect has the worst performance among the other aspects of the business goals.

Keywords: information technology, performance measurement, COBIT

INTRODUCTION:

Higher education institutions do not miss to make use of IT in carrying out its main activity in academic services for the demands of the stakeholders (Indrajit, 2006). The use of IT in higher education institutions should systematically be considered and planned, considering that generally the institution is a nonprofit organization, while the facts show that the IT implementation requires a relatively expensive cost (PWC, 2004, Applegate et.al, 2003). IT implementation needs to be well-managed in order to produce quality information for the stakeholders and give a competitive advantage for higher education institution (Maria, 2011)

IT management in Higher Education institution is a Critical Success Factor (CSF) for leaders and university partners (Henderi, 2010). However, the complexity of IT implementation makes the leaders of various levels in higher education institutions and also the stakeholders difficult to apply this IT management. The complexity of IT implementation happened because higher education institutions in Indonesia have not had a particular framework when they develop their information system (Mutyarini and Sembiring, 2006). As a result, the benefits of using the IT for Higher Education institutions are not comparable with the value of investments that have been issued.

In applying IT management, Higher education may use the COBIT (Control Objectives for Information and Related Technology) framework because generally, COBIT contains the control standard which can be accepted and applied internationally and can also be customized based on the business characteristics of the institution (Maria and Haryani, 2011; Jusuf, Heni, 2009). In addition, the COBIT framework also pays attention to the relationship between the business goals without ignoring the IT process as the focus of it (Maria, 2011). COBIT framework also provides benefits in the business architecture, information architecture, technology architecture and also solution architecture as a guideline for the development of information system in Higher Education institutions (Setyawan, 2008). COBIT framework can also be used to measure IT performance even though the organization measured, does not use the COBIT framework as its IT management standard (Anugrah, 2008).

The IT implementation in higher education institutions must be controlled, because the control gives sufficient assurance to the management that the implementation process has done well according to the institution's plan and goal. Any controlled IT process needs a measurement which indicates the IT performance in achieving the controlled objectives and facilitates the management in making an improvement on IT performance. …

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