Academic journal article Frontiers of Health Services Management

Response from Feature Authors

Academic journal article Frontiers of Health Services Management

Response from Feature Authors

Article excerpt

We appreciate the three commentaries as they bring attention to some key points in our article. For example, Steven Brown provides an excellent list of tactics that may be used to reinforce intergenerational commonalities. As we noted in our article, understanding how to successfully lead a multigenerational workforce is a work in progress. Today's leaders can explore this topic further. As Brown has done at Mount Nittany Health System, leaders may adopt a learning orientation. In this way, they are compelled to try many different tactics, reflect on the successes and failures of their activities, and then adjust their future actions accordingly. Learning continually is one way we will figure out this generational issue. Our patients require this much effort on our part.

Nancy Schlichting identifies a fundamental danger in discussing the specific traits of one generation and appearing to be stereotyping. While this is a very important consideration, we do not believe that it negates the value of the well-sourced information about different generations that we offer to healthcare leaders. As these readers become familiar with generational differences and similarities, they can exercise greater emotional intelligence when leading their workforce and organization. We are pleased to learn about the Gen-ERG-Y team at the Henry Ford Health System. This type of millennial-focused forum has proven to positively engage generation Y and help this group acclimate and become contributors to the organization more quickly. …

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