Academic journal article International Journal of Management

Role of Gender in Emotional Intelligence: Relationship among EI, Communication Effectiveness and Job Satisfaction (Case Study in Universities of Iran)

Academic journal article International Journal of Management

Role of Gender in Emotional Intelligence: Relationship among EI, Communication Effectiveness and Job Satisfaction (Case Study in Universities of Iran)

Article excerpt

Emotional intelligence is essential factor responsible for determining success in life and psychological wellbeing seems to play an important role in shaping the interaction between managers and employees in their work environment. This study is undertaken to understand the effectiveness level of managers and employees in universities of Iran, the study focused on understanding the emotional intelligence of the managers and employees and its link to their effectiveness level on the job. Little research to date has examined how emotional intelligence influence managers-employees effectiveness in organizations settings. Data (N=120) for this study were collected through questionnaires that participants were managers and employees in universities of Iran. Building on top of emotional intelligence theory, this paper explores how emotional intelligence managers and employees are influenced by effectiveness. The validity of the questionnaire was evaluated by Cronbach' alpha is formula for measuring the amount of which was 80% which is acceptable. The consistency of the questionnaire was announced by seven authorities at the average at 89%. The main results of this paper and evaluation was using SPSS. The results indicated that the female part of the universities managers and employees are more emotionally intelligent than their male counterpoints. Further, the researchers concluded that communication effectiveness has positive relationship with job satisfaction.

Introduction

The discussion related to Emotional Intelligence (EI), communication effectiveness, and job satisfaction remains a key topic of concern among managers and employees worldwide. Researchers of human resource have tried a lot on this topic all over the world especially in the western countries but the developing country like Iran there was a require to survey this part. Therefore this paper is conducted to recognize the gender differences with related to the emotional intelligence in the universities sectors of Iran. There are lots of factors which have direct and positive impact on the emotional intelligence of the employees working in various sectors of the management in the world, like EI understanding, EI conflict, EI innovation, etc. Morris and Feldman (1996) were proposed that there is a relationship between emotions and intelligence, which do contribute in the overall communication and performance of the employees working in every organization, because the job is affected by personal nature. All of the organizations in the competitive world effort toward attain the goals for its essence. The most important objective in this regard is to develop the employee's communication because it finally contributes to the organizational communication. Male and female are different from one another thus they have the differences relating to manage emotions. These differences lead us to the difference between employees' awareness, conflict and willingness to make and innovate, powerful linkage have been found between the emotional intelligence and the communication of an employee (Higgs, 2004). Kafetsios (2004) found significant differences in emotional intelligence and gender groups. Female participants scored higher than males in regard to perceiving emotions and in the experiential dimension of emotional intelligence. Another study expressed that there was no significant difference between male and female leaders in the social and emotional intelligence (Hopkins & Bilimoria, 2007). Good communication is one factor that has been found to affect job satisfaction (Scott, 2005), due to this; the researcher proposed the definition of good communication in the current study as communication effectiveness, which has a relationship with job satisfaction. Emotional Intelligence transformed progressively from a mere notion into a dominant theory in many research areas within which its effects on human behavior were analyzed. Recently, EI received much interest in effective communication. …

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