Academic journal article Journal of the International Academy for Case Studies

Termination or Need for a Cross-Cultural Competence Training Program: A Conflict between Two Top Managers

Academic journal article Journal of the International Academy for Case Studies

Termination or Need for a Cross-Cultural Competence Training Program: A Conflict between Two Top Managers

Article excerpt

CASE DESCRIPTION

The primary subject matter of this case is conflict. Secondary issues explored include management, cross-cultural implications, and entity/incremental theory. The case has a difficulty level of 4, appropriate for a senior level. The case is designed to be taught in one and one half hour and is expected to require three hours of student participation outside of class.

CASE SYNOPSIS

The case explores conflict from a managerial and cross-cultural perspective. The case takes place in a manufacturing company that prides itself on maintaining a diverse workplace in order to create success. Because the company works to support cultural diversity, discrimination, cultural stereotypes and biases are not tolerated and have been dealt with by termination in the past. A manager has terminated employees for blatant acts of discrimination in the past. The conflict in the present case is between this manager and a manager more recently hired about the possible termination of an employee engaging in similar acts. The newer manager is culturally different from the existing manager. The existing manager views others from an entity theory while the newer manager views others from an incremental theory. The existing manager attempts to create cultural diversity within the organization by hiring people of diverse cultures. …

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