Academic journal article Journal of Social Sciences

Quality Business Service Provider in Community Enterprise

Academic journal article Journal of Social Sciences

Quality Business Service Provider in Community Enterprise

Article excerpt

Abstract: Problem statement: The development of community enterprises focuses on the development of service providers for commercial industries and community enterprises and it is necessary to create and extend the development according to the changing global conditions. The department of industrial promotion and industry promotion center region 5, Khon Kaen must create and develop the quality of service providers in community enterprises as an exclusive course to find a model and development guideline in effective operations that is efficient and appropriate according to the particular community. Approach: The objectives of this research were: (1) to recruit and select at least 15 individuals to participate in the training of service providers in community enterprise in Kalasin province. (2) To define the structure, content, create a curriculum and development of service providers in community enterprise. (3) To develop the participants basic skills training, create motivation, learning experience through on the job training and business management and capability in the diagnosing the cause of problems. (4) To develop the participants understanding of community product standards and provide advice and consultation on the preparation and application of manufacturing standard certification of community products, community enterprise management and provide advice in the implementation of management standards of community enterprises. (5) Satisfaction of the participants training in service providers in community enterprise. Results: 29 people applied for the training program and 26 passed evaluation which was higher than the target of 15 individuals. The theoretical training courses prior to the training had an overall average of 5.06 and after the training had an average of 15.80, the average progress was 10.74. The exercise training through on the job training was regarded as a vocational skill and hand an average of 5.27 before the training. After the training the average was at 16.20, the average progress was 11.13. The evaluation of the performance of the participants of service providers in community enterprise by comparing the average post- training score was higher than before the training, statistically significant level of 0.05. The course on vocational training for service providers in community enterprise by comparing the average post- training score was also higher than before the training, statistically significant level of 0.05. The participants were satisfied with the training of service providers in community enterprise as a whole at the highest level with an average of 4.86 and a standard deviation of 0.32. The participants were satisfied with the overall professional training skills at the highest level with an average of 4.84 and a standard deviation of 0.42. Conclusion: The developed model and training results are successful in creating quality service providers in community enterprise and on the job training exercise is highly successful in providing knowledge and experience to the trainees. The performance of service providers in community enterprise by comparing the average post- training and prior to training had a score higher than before training, statistically significant level at 0.01. The trainees are satisfied at a high level. The impact of the research led to a sustainable network of community enterprises in Kalasin province, structure, continuous working mechanism and location for the operation of a central network.

Key words: Construction and development, quality, service provider, community enterprise, participatory action research

INTRODUCTION

Past policies created to enhance the role in promoting the development of community enterprises in the past focused on the development of service providers for commercial industries and community enterprises. To be consistent with The National Economic and Social Development Plan #10 (ONESDB, 2006) and provide strategic support necessary to conduct business in a systematic manner and in line with current business conditions of being a service provider, it is necessary to create and extend the development according to the changing conditions (Chantarasombat, 2002). …

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