Academic journal article JITTA : Journal of Information Technology Theory and Application

Editorial: Digital Innovation and Challenges for Service Research

Academic journal article JITTA : Journal of Information Technology Theory and Application

Editorial: Digital Innovation and Challenges for Service Research

Article excerpt

EDITORIAL NEWS

This issue publishes the first special section for one of our affiliated research communities. We invited authors of three of the AIS SIG Services workshop papers to submit a full paper to our journal. The workshop was held in connection with the ICIS 2011 in Shanghai. The editorial process was completed for all submitted papers in August 2012. We look forward to publishing this special section annually with the SIG Services community.

THE CURRENT ISSUE

In this issue, we publish two articles that address contemporary issues in digital innovation and service research. Hylving, Henfridsson, and Selander (2012) study the role of the dominant design in digital innovation. According to the authors, digital technology both offers new options for product-developing firms, but it also offers challenges in understanding how the firms need to handle the tensions between these options and the institutionalized practices established over long periods of incremental innovation. The paper reports on an intensive case study of a global automaker's efforts to innovate instrument clusters and explore the influencing role of established innovation practices. The paper contributes to the literature by developing a conceptual model for understanding how digital technology shapes, and is conditioned by, the dominant design of a product class. Furthermore, the paper extends our understanding of how firms are dealing with the contradictory logics of digitized products.

The second article discusses the state of service science and the challenges the emerging discipline is currently facing. Alter (2012) argues that there are eight specific problematic areas within service science. The paper uses five medical services to question the current definitions of service and service system. The paper argues that service science should not privilege servitizing over productizing. Alter proposes a series of design dimensions whose endpoints are often associated with products or with services. …

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