Academic journal article Manager

Office Support Workers Are 'Vital to Business Growth'

Academic journal article Manager

Office Support Workers Are 'Vital to Business Growth'

Article excerpt

A new survey of almost 1,000 office support staff and their employers reveals that a quarter of employers see the office admin role becoming more essential to the success of their business. However, competition is increasing, which means workers need to do more to make themselves stand out in order to secure a job.

The survey from Hays, the leading recruiting expert, shows that while around one-third of organisations say office support workers make up less than 5% of their workforce, almost 80% of employers say that they provide essential support and are the backbone of the organisation. The majority of employers (85%) report that they will require office support workers with a greater variety of skills in the future. But competition for positions is increasing, with 62% of employers saying job seekers need to do more to stand out.

What individuals really need to do is investigate what skills employers are looking for from their office support workers, according to Geoff Sims, Managing Director of Hays Office Support, Over half (51%) of employers say previous experience of the role is important and other top skills which employers look for include good communication skills (35%), organisational skills (27%) and IT-related skills (20%). …

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