Academic journal article Manager

A Message from Your Director of Membership

Academic journal article Manager

A Message from Your Director of Membership

Article excerpt

Welcome to our summer edition,

As the membership team, we'd love to get to know you better!

I plan to use this message as an opportunity to introduce the team. Later they will tell you about their "day job". You will also see the team grow this summer as we embark on our plans to grow the membership and its benefits.

Customer Service, is an ethos that makes the difference between an organisation that is good and one that is great.

That is, they strive to deliver products and services that don't satisfy a customer. They delight the customer. If we can get to know you more personally, we can build a closer relationship that gives us a depth of insight about your, your challenges and your interests. Our goal is not to meet your expectations but exceed them, wherever possible. Today, truly great organisations focus on nurturing life time customers.

On the theme of customer service, Lisa Bartlett assumes a new role in July as Customer Services Executive. To exceed your expectations, we need to know more about them. Lisa will work with you to identify aspects of our services that are important and valued and those that aren't. This way we can focus on what is important and improve. Alastair Wilson will join us for the summer months to manage applications services and enquires. …

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