Academic journal article Manager

A Lesson in Performance Management from the 'HR Headmistress'

Academic journal article Manager

A Lesson in Performance Management from the 'HR Headmistress'

Article excerpt

A lesson in performance management from the 'HR Headmistress'

The latest book from barrister, author, HR Consultant and regular manager contributor, Kate Russell, examines the possible legal pitfalls involved in managing poor employee work performance and advises on how they can be overcome.

In 'How To Get Top Marks In ... Managing Poor Work Performance', Kate guides managers through the legal framework, discusses the correct way to manage poor work performance and offers practical guidance and tactics to make the process straightforward, effective and painless.

Kate is known as 'The HR Headmistress' for her combination of a certain briskness and unwillingness to tolerate absurdities, a devastating ability to cut through the mire, and a steely gaze over her reading glasses, all of which tend to make her a formidable manager herself.

Says Kate, "Poor work performance is the subject of complaint far more often than misconduct, but ifs far less well managed. In legal terms, it's known as 'capability', which refers to an employee's skills, ability, aptitude and knowledge in relation to the job that he or she is employed to do. Where an employee falls short of the standards, the manager is required to follow a clearly prescribed process to correct the employee, give him or her a real and reasonable opportunity to reach the standards, and to follow a formal procedure where he or she does not. …

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