Academic journal article Manager

Speaking Up Improves Performance

Academic journal article Manager

Speaking Up Improves Performance

Article excerpt

Voice was one of the four "key enablers" identified in Engaging for Success- the 2009 Government-commissioned MacLeod Report into the drivers of employee engagement. The new survey assesses the structures organisations have in place to allow employees to be free with their thoughts, and the benefits that can be expected as a result.

Channels that involve direct contact prove the most popular, with over 80 per cent of organisations using traditional team and line manager meetings. These are also seen as the most important facilitators, with line manager meetings ranked top by 28 per cent of organisations. Direct contact with another senior manager was viewed as the most important forum by 21 per cent and whole team meetings by a similar 20 per cent.

73 per cent of organisations used some form of staff survey to canvass opinions, but only 15 per cent felt these were the most effective medium to gather views. They also only tended to be carried out annually, and 76 per cent of those surveyed said it took more than a month to feed back results following such an exercise.

Social setting

Unsurprisingly employers proved "wary" about permitting people to air their views on management matters using social media. No doubt alert to the reputational risks that may be involved, companies with more than 10,000 employers were much more likely to discourage such channels. …

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