Academic journal article Journal of Management Research

The Difficulties and Possibilities of E-Government: The Case of Jordan

Academic journal article Journal of Management Research

The Difficulties and Possibilities of E-Government: The Case of Jordan

Article excerpt


The purpose of this paper is to explore the realities of the e-government as well as to examine the challenges and complexities of its implementation in the context of Jordanian society.

A brief analysis of Jordanian published e-government vision and strategy is presented together with a review of relevant literature as related to national and international reports as well as some working papers. A number of interviews and focus groups were carried out and relevant data analyses were performed. Finally, the paper highlights the potential challenges facing the implementation of e-Government and presents a proposal for further empirical research in the form of a comprehensive research project requiring hard data collection through the suggested instruments.

Keywords: ?-Government, ICT, Challenges, Jordan, ?-Government vision, E-Government Strategy

1. Introduction

In the current era, the world has witnessed a revolution in information and communication technologies (ICTs) that resulted in technological advancement. These advancements were introduced into the private and public sectors as a new kind of rationalization using modern information and communication technologies.

Increasingly, the use of ICT tools and applications are leading to transformational shifts in public policy, processes and functions. ?-government is being deployed not only to provide citizen services but for public sector efficiency purposes allowing for cost savings in government administration and for improving transparency and accountability in government functions. ICTs are changing the way the government does business for the people (UN e-Government Survey, 2008).

Generally, e-government is considered as a new and emerging area of interest in the field e-business that employs ICTs to enhance the access to and delivery of government information and services to citizens, businesses, government employees, and other agencies. (Elsheikh et al., 2008).

The United Nations e-Government Survey of the year 2010 indicates that citizens are benefiting from more advanced e-service delivery, better access to information, more efficient government management and improved interactions with governments. This is primarily a result of the increasing use of information and communications technology by the public sector. Most countries have published tremendous amount of information online, many going beyond basic websites to provide national portals that serve as major starting points for users to connect to government services in different ministries. At the same time, many developing countries need to devote additional efforts to transactional services as well as the electronic means of engaging citizens in public consultation and decision-making.

In Jordan, as one of the developing countries, the e-Government program was a national initiative presented by his Majesty King Abdullah II. The program seeks to achieve greater efficiency in government performance by raising the level of service delivery to citizens and investors from all segments of the society, easily, quickly, accurately and efficiently in order to become a different type of improved performance of government employees and of government transactions (Heba et al, 2009). Despite the benefits and opportunities delivered by e-government, the program still faces many challenges.

This paper describes the status of e-government in Jordan, the ICT sector and the related services and benefits introduced. The remainder of the paper highlights the challenges and obstacles facing the implementation of the e-government program in Jordan.

2. ICT Sector in Jordan

According to the National ICT Strategy of Jordan 2007-2011, the Hashemite Kingdom of Jordan has taken a very aggressive stance to improve the life of its citizens. The foundation for that approach is the Jordan's National Agenda. In support of the National Agenda, int@j, the IT industry association of Jordan, facilitated the creation of this National ICT Strategy, demonstrating how Jordan will move forward in cultivating Information and Communications Technology (ICT) sector that serves as a major driver for overall economic growth in the Kingdom. …

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