Academic journal article Journal of Emerging Trends in Educational Research and Policy Studies

Assessment of Quality of Hospitality Education in Kenya

Academic journal article Journal of Emerging Trends in Educational Research and Policy Studies

Assessment of Quality of Hospitality Education in Kenya

Article excerpt


The aim of this paper was to assess the quality of hospitality education in Kenya. The objectives were to establish factors that have contributed to the quality of hospitality education in Kenya, determine factors that have led to the rapid growth of hospitality institutions, examine the student-instructor ratio in hospitality educational institutions, assess the curriculum content of hospitality programs, and to determine the factors that motivate students to pursue hospitality education. The research employed a survey design. Data was collected from 126 students and 7 heads of departments of seven institutions offering degree, diploma and certificate courses in hospitality. Three public Universities were selected purposively while four colleges offering diploma, certificate and craft based skills were selected by complex random sampling. Data was collected using questionnaires. Descriptive statistics was used to analyze the data. The study established that though facilities exist in the institutions of learning for the delivery of hospitality education, many of them were not adequate for the student population and others were unsuitable in the current competitive hospitality market. The research therefore concluded that for quality education to be achieved in hospitality there is an urgent need to integrate all the aspects of resources like personnel & learning for effective and quality delivery.

Keywords: education, hospitality, Kenya, quality, Resources


Hospitality can be traced to the days of the very first inns and taverns of 1700's. In those days hospitality operated small food business outlets and later on as the hospitality industry grew, there was need for formal training (apprenticeship). The early apprenticeship programs developed were geared towards effectively preparing students for successful careers in the industry. The culinary schools were an outgrowth of early apprenticeship programs and were the earliest established formal programs for careers in hospitality, but their interest was at the back of the house (those departments that are not involved with direct reception of guests). The introduction of hospitality management programs however was tailored to produce graduates for all departments in hospitality establishments. It combined both classroom training with practical experience (Ismail, 2002). Hospitality management higher education's historic origins have resulted in a strong vocational ethos permeating the curriculum. Knowledge about hospitality has been drawn from the industry and the world of work rather than from the many disciplines or other fields of enquiry, which can help to explain the industry. By the late 1990s there was a strengthening international movement, driven by higher education hospitality academics towards the liberation of hospitality management higher education from its vocational base and to explore the inclusion in the curriculum of a broader and more reflective orientation (Allisson and Mahony, 2003).

Hospitality Education in Kenya

Though tourist attractions existed in Kenya as early as the 6th century, it could not be commercialized due to lack of knowledge on commercialized hospitality and people were content with their traditional way of welcoming guests. It was not until late 1890's and early 1900's when the Kenyan Coast received a long trend of overseas visitors mainly business men from Asia and Europe. It is for this reason that catering and accommodation facilities were set up by foreigners, and local people were hired for menial jobs as they did not have training in hospitality. Tremendous growth was registered after the Second World War, with the peak in the late sixties and early seventies, the time saw the establishment of international chain hotels like the Hilton. (http://www.destination360. com/africa/kenya/history). With this growth the government saw the need to train its' citizens for not only operational jobs, but also managerial positions in these hotels which considered employees with interest and not necessarily qualification. …

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