Academic journal article Frontiers of Health Services Management

Response from Feature Authors

Academic journal article Frontiers of Health Services Management

Response from Feature Authors

Article excerpt

THE COLLECTION OF commentaries in this issue of Frontiers shows the positive impact that hospital and health system leaders can have on a learning culture when they collaborate on behalf of the patients and families they are privileged to serve. Lakeland Regional Health Systems is optimistic about its future as it continues to create purpose across the organization, thereby developing a resiliency that inspires us to fulfill Lakeland Regional's 2020 Vision:

* Delivering nationally recognized care,

* Strengthening our community to become the healthiest in Florida, and

* Advancing the future of healthcare.

Mr. Van Gorder is correct that "real culture comes from the middle of the organization." At Lakeland Regional, we believe much of our success has evolved from the transformation of our nursing staff. However, this effort is not limited to clinical staff; transformation is taking place organization-wide. Each of our 4,500 employees as well as the board of directors will receive three hours of learning related to our culture of caring during this fiscal year.

We agree with Mr. Helwig's call for empirical data. Although we are just now completing year 1 of this transformation, empirical evidence supports its success. …

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