Academic journal article Journal of Travel and Tourism Research (Online)

Information Management and Business Performance in the Hotel Industry: Effects of Innovations

Academic journal article Journal of Travel and Tourism Research (Online)

Information Management and Business Performance in the Hotel Industry: Effects of Innovations

Article excerpt

Abstract

The main purpose of this study is to determine whether "innovation management" has mediating effect in the relationship between knowledge management and business performance. In the framework of this purpose, the five-star hotel enterprises functioning in Turkey are included in this research. The method of the research is based on quantitative research method. In the research, the data is gathered utilizing the survey technique in the extent of quantitative research method. Research data is gathered from upper level managers of hotel business enterprises mentioned earlier. The data is gathered from 321 hotel business enterprises in total. Research data is subjected to analysis with the aid of Structural Equations Modeling (Lisrel). In the conclusions of the research, it is determined that "innovation management" has mediating effect in the relationship between knowledge management and business performance. The main deficiency of the study is that the research is carried out only in five-star hotel enterprises. Another deficiency of the study is that the research is carried out only within five-star hotel enterprises. As a recommendation for further studies that are similar to this study, researches can be carried out including three, four and five star hotels. Also, it can be compared with results of previous studies that will be carried out in hotel enterprises.

Keywords: Knowledge management, business performance, innovation management, hotel enterprises

Introduction

Nowadays, with the rapidity of variation being so high, it is a necessity for businesses to use innovation and information management effectively so as to be able to last their presence in the long term and use their skills against their rivals. For businesses to provide superiority against their rivals in globalising world, it is of great importance that they produce new product, use innovation process in entering markets and need information management for the sustainability of this process.

In the search of sustainable rivalry, it is not enough that businesses produce new products, enter new markets and provide different services to consumers. Along with these, businesses need to give importance to "information" source (Tiwana, 2003). The success of the business in an environment where rivalry is intense depends on how well it manages its "knowlwedge" in the market it carries out activities. Today, the businesses that comprehend the importance of knowledge develop strategies, try to comprise a participant organization and use knowledge as a rivalry advantage (Ipçioglu and Erdogan, 2004).

Today, organizations encounter with dynamic environment which consists of the consequences of globalization, the decreases in lifetime of products and fast technological modifications. In this situation, organizations should be more creative compared to their rivals and should make innovation constantly in order to be able to grow and continue their existence in the market they are active. In the twenty-first century, innovation brings in success and the advantage of rivaling to the organizations (Gumusluoglu and Ilsev, 2009). Businesses need to change and renew consistently their products, services, production and management processes so as to continue their existence in the long term. Today, consumers' desire and expectations constantly change. Therefore, businesses should try to accomplish consumer demands by producing new products and services that are not present in the market so as to be able to provide superiority against the rivals and changing consumer preferences of businesses (Duma, 2002).

Performance management is a management process which puts forward the importance of components such as presenting the purposes that are determined in the organization, evaluating the performance of workers, designating feedback and target. Those managers have enough information and skill necessary in issues of performance management principles and processes have importance in terms of providing the efficiency of this process (Helvaci, 2002). …

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