Academic journal article Manager

Mediation for Managers

Academic journal article Manager

Mediation for Managers

Article excerpt

John Crawley and Katherine Graham Published by Nicholas Brealey Publishing Paperback Original, 228 pages ISBN: 1-85788-315-2 L14.99

From employee violence to dysfunctional turf wars, the need for workplace mediation skills has never been more critical and more in demand. Now the author of Constructive Conflict Management, one of the best-known books in dispute resolution, delivers this practical toolkit to become an effective mediator at work. Using real-life examples, case studies and tools, Mediation For Managers lays out detailed plans for getting mediation skills and the mediation process out of the classroom and away from the lawyers - and directly into the hands of workplace managers, where it is needed most. This accessible guide shows how to reduce conflict, avoid crisis, and rely on internal talents and resources, rather than external litigators, arbitrators, and high-priced professional mediators.

Designed specifically for management professionals in business, the book goes beyond conventional techniques of resolving conflict to map out the mediation process step-by-step. It describes the management style and core skills required at each stage and illustrates mediation in action in the workplace - between co-workers, managers and direct reports, and customers and corporate staff. The authors show how mediation can offer a fresh and positive way of looking at a wide range of interpersonal disputes, including employment, customer complaints, grievances, bullying, harrassment and discrimination. …

Search by... Author
Show... All Results Primary Sources Peer-reviewed

Oops!

An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.