Academic journal article International Journal of Training Research

Coaching Skills for Leaders in the Workplace: How to Develop, Motivate and Get the Best from Your Staff

Academic journal article International Journal of Training Research

Coaching Skills for Leaders in the Workplace: How to Develop, Motivate and Get the Best from Your Staff

Article excerpt

Coaching skills for leaders in the workplace: How to develop, motivate and get the best from your staff Jackie Arnold Oxford, UK: How To Books, 2009 ISBN: 978-1-84528-318-6 224 pages; RRP £14.99

Coaching skills for leaders in the workplace has been written by a professional coach, trainer and coach supervisor. The author, Jackie Arnold, demonstrates her experience throughout the book on coaching, indicating that she has considerable experience in both the public and private sectors. This resource was published in 2009, and is vali- dated by the Institute of Leadership and Manage- ment (ILM), the largest management and training body in the United Kingdom. As a result, the book is a practical resource for leaders who wish to undertake the (ILM) Certificate and Diploma in Coaching and Mentoring in Manage- ment at Levels 5 and 7.

In the Introduction, the author describes how her experiences of observing technically profi- cient, small business owners being challenged by managing people led her to develop the resource. The purpose of the book, therefore, is to provide guidance to those who lead others in the work- place with the title describing that the 'how-to- book' aims to help leaders 'develop, motivate and get the best from staff'. While the resource is comprehensive, including 17 chapters and 215 pages, the reader would benefit from knowing that they could dip in and out of the book to gar- ner what they needed at any particular time. The amount of information offered in the text means that this resource is best used as a guide for cer- tain aspects of the coaching process. Therefore, it would benefit from a short explanation at the beginning to indicate that the user could select parts appropriate to their needs as required - rather than starting from the beginning and mov- ing through to the end.

Coaching and mentoring are often two terms that are interchanged in real life, but in this text, the first chapter is dedicated to explaining the def- inition of coaching, the differences between exter- nal and internal coaching, coaching and mentoring, and counselling or therapy. The chap- ter then explicates some of the benefits of coach- ing within a business setting. However, the definition of coaching is not entirely distinct from mentoring and tends to blur across the boundaries in many areas of the discussion. …

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