Academic journal article Manager

Responsibility towards the Customers of Subscription-Based Software Solutions in the Context of Using the Cloud Computing Technology

Academic journal article Manager

Responsibility towards the Customers of Subscription-Based Software Solutions in the Context of Using the Cloud Computing Technology

Article excerpt


In constantly changing economic and social environments, the complexities of decisional matters as well as the variety of the operational issues facing today's information society represent two items of resonance in the information technologies area. The variety of these technologies opens the way for approaches directed to methods and effective information management techniques, which lay the foundations for a new information paradigm, described by cloud computing technology.

The use of this technology leads to a new vision on how to get, exploit, store and use the information available in any company. According to 71 cloud computing technology experts, elected by decision of the European Commission to be part of an avant-garde "Expert Group" in the information technology area, the substantial changes that occurred in the information technology have been caused by the conflict among technical constraints imposed by strong need for more efficient data processing and storage equipment, IT infrastructure, and user requirements. Based on this statement, one can identify two major trends of change in the old paradigms governed by informational storage resources and computing power, such as: firstly, the demand and expectations of endusers, individuals, individual entrepreneurs (freelancers) and from business environment, and secondly, the available technology for storing and data processing.

The study "Hype Cycle for Emerging Technologies" conducted by Fenn and LeHong in 2011 reveals that the new information paradigm based on the "cloud computing" technology records certain latency in its application, the large-scale implementation being deferred to a near time horizon.

Also, "A Roadmap for Advanced Cloud Technologies under H2020" Expert Group report (2012) identifies the expected main changes in IT environment for the next 10 years:

* 2014: the emergence of new storage and data processing resources;

* 2015: the intensive use of mobile devices and the spread of the Bring Your Own Device (BYOD) phenomenon;

* 2015 - 2018: it estimates that more countries will join social networks and begin to use cloud services;

* 2016: widespread use of devices and personalized services, the emergence of intelligent multimodal interfaces and intelligent use of virtual networks at the expense of physical networks;

* 2016 - 2020: all software resources are provided as services and use of large data.

According to "The Global Information Technology Report 2013 - Growth and Jobs in the hyper connected world" Romania is still behind most of EU Member States in information technology and communications field (IT & C), as it was ranked 75 out of 142 countries in The Network Readiness Index 2013 (NRI - the index that measures the tendency of countries to exploit the opportunities offered by IT & C). Although Romania was given a good score for infrastructure, it was penalized for the lack of a coherent governmental vision on "market and market regulation" regarding the development of IT & C.

More and more companies adopt ERPs taking into consideration the overall performance and strengthening governance. From this perspective ERP systems implementation are projects of strategic importance to businesses. These projects involve major organizational changes and changes in management and information system (Mihai et al., 2013).

1. The challenge of the cloud computing informational paradigm

Garg et al. (2012) states that cloud computing has revolutionized the IT industry by facilitating access to infrastructure and software services on a subscription basis. As a result, more companies with expertise in IT have decided to provide additional cloud services to their customers. The difficulty that consumers face when choosing a cloud computing service provider is enhanced by the multitude of suppliers in the market, and the lack of a framework that allows the evaluation of different providers based on the type of service offered and its quality (Quality of Service - QoS). …

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