Academic journal article Education Research International

Estimating Students' Satisfaction with Web Based Learning System in Blended Learning Environment

Academic journal article Education Research International

Estimating Students' Satisfaction with Web Based Learning System in Blended Learning Environment

Article excerpt

Sanja Bauk 1 and Snezana Scepanovic 2 and Michael Kopp 3

Academic Editor:Yi-Shun Wang

1, University of Montenegro, Sanja Bauk, Dobrota 36, 85330 Kotor, Montenegro 2, "Mediterranean" University, Snezana Scepanovic, Vaka Durovica bb, 81000 Podgorica, Montenegro 3, University of Graz, Michael Kopp, Liebiggasse 9/II, 8010 Graz, Austria

Received 4 December 2013; Accepted 15 March 2014; 22 April 2014

This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

1. Introduction

Facing many rapid changes and challenges brought by new technologies and competitive pressure, higher education institutions are trying to innovate their service and raise their public reputation. Education is undergoing a dramatic transformation. Technology plays a powerful role in the life of today's students and institutions can no longer meet their needs through classroom-based instruction alone. Higher education institutions are increasingly focusing on determining the right model to integrate technologies in teaching and learning in order to fulfill students' needs and provide education and skills needed for the future society.

Blended learning is one way in which institutions can prepare themselves for the next era in education [1, 2]. It offers new opportunities for combining face-to-face and online teaching and learning. This includes different learning or instructional methods (lecture, discussion, guided practice, reading, games, case study, and simulation), different delivery methods (live classroom or computer mediated), different scheduling (synchronous or asynchronous), and different levels of guidance (individual, instructor or expert led, or group/social learning).

There are many definitions of blended learning and yet no single accepted one. In the scope of this study we should refer blended learning to a formal education program in which a student learns at least in part through online learning, with some elements of student control over time, place, path, and/or pace [3].

Measuring student satisfaction with web based learning systems has been an important issue for the researchers and academia. At the Americas Conference on Information Systems (AMCIS) as early as 2001, e-learning was identified as one of the nine metatracks for information systems (IS) discipline, and multiple studies in both education and the IS literature measure student satisfaction with the online courses [4]. Research shows that perceived usability, value, and quality are critical factors that affect user satisfaction with e-learning systems [5, 6]. However, there are insufficient studies investigating students' satisfaction with web based learning system used to support teaching and learning in blended environment. Clearly, understanding the factors influencing students' satisfaction with online component of blended learning is a critical issue. Given the role of information and system design in online customer satisfaction, McKinney et al. [7] study has synthesized the IS research on users' satisfaction with marketing research on customer satisfaction to gain insight into web based system satisfaction. Similarly, this study draws from call for both IS and marketing research studies to examine the factors that contribute to web based learning systems benefits.

This research paper is organized in five sections. The first one examines literature and discusses models for IS success relating to user satisfaction. The second section gives theoretical overview of the considered problem and gives reference to the appropriate literature sources. The third and the fourth sections describe our study and the method of data analysis along with the obtained results discussion. Section five concludes the paper and presents directions for future work in this domain. …

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