Academic journal article Canadian Psychology

Technology-Savvy Career Counselling

Academic journal article Canadian Psychology

Technology-Savvy Career Counselling

Article excerpt

Career concerns are often mentioned by clients seeking not only career counselling, but also mental health counselling. Typically, these career concerns fall into 2 main categories: career decision making and job-search needs. Technology, in the form of websites, social media, and applications, has expanded the resources available to today';s counsellors. We explored multiple technological tools that might accompany each step of the career decision-making process, organized through the lens of cognitive information processing theory, as well as the job-search process. Regardless of the professional identity or primary focus of counselling services provided by the counsellor, having knowledge of career-counselling websites, tools and strategies such as those presented in this paper will ensure that clients are equipped with the tools necessary to address their career concerns.

Keywords: technology, career counselling, social media, apps, telepsychology

Résumé

Les préoccupations en matière de carrière sont souvent mentionnées par les clients désirant recourir à des services d'orientation de carrière mais aussi par ceux qui recherchent de l'aide en santé mentale. Généralement, ces préoccupations en matière de carrière se divisent en deux grandes catégories : la prise de décisions relatives à la carrière et les besoins en matière de recherche d'emploi. La technologie, qu'elle soit sous forme de sites web, de médias sociaux ou d'applications, a considérablement augmenté le nombre de ressources à la disposition des conseillers en orientation d'aujourd'hui. Nous avons exploré de nombreux outils technologiques susceptibles d'accompagner chacune des étapes du processus de prise de décision, tant dans la perspective du traitement cognitif de l'information que du processus de recherche d'emploi. Peu importe l'identité professionnelle ou le principal objectif des services d'orientation fournis par le conseiller en orientation, le simple fait d'être au courant des sites web, outils et stratégies en matière d'orientation de carrière abordés dans le présent article, permettra d'assurer que les clients soient adéquatement outillés pour répondre à leur préoccupations en matière de carrière.

Mots-clés: technologie, orientation de carrière, médias sociaux, applications, télépsychologie.

According to the U.S. Bureau of Labor Statistics (2013) (http:// www.bls.gov/tus/charts/), Canadians spend an average of 36.6 hours at work each week (see also Employment and Social Development Canada, 2014; http://www4.hrsdc.gc.ca/.3ndic.1t.4r@eng.jsp?iid = 19). Similarly, Americans spend the majority of an average day (8.8 hours) working (sleeping came in second at 7.7 hours). With the majority of our waking time being spent at work, it is no wonder that career-related issues are often woven into conversations with mental health practitioners, even when the presenting concern is not career-related. Thus, having knowledge and skills to help clients with their career issues is essential.

Today';s advances in technology have moved beyond websites to social media (SM) tools such as blogs, applications ("apps,") and social networking tools that offer new ways of assessment and providing information. These tools create opportunities for psychologists to enhance service delivery and to connect with clients outside of the traditional office setting. In addition, Gati and Asulin-Peretz (2011) suggested that it is important for career practitioners to increase the use of technology in the careercounselling process. In this manuscript, we aimed to review literature, present technologies relevant to career decision-making and job searching, provide ideas for how technology can be used to enhance and extend the service delivery of psychologists, and identify and address some of the challenges in using technology in counselling. But first, we turn our attention to career issues commonly experienced by clients.

Career Issues Commonly Experienced by Clients

The National Career Development Association (2009b) identifies six key areas that are typically addressed during career counselling: learning about self, obtaining occupational and educational information, enhancing decision-making and career planning, coping with career challenges and transition issues, conducting a job search, and applying for training and further education. …

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