Academic journal article Review of European Studies

Improving the Information System of University Management

Academic journal article Review of European Studies

Improving the Information System of University Management

Article excerpt


University management is currently supported by information system providing storage and data structuring of information required. Managing the development and improvement of the educational process quality requires creation of a monitoring system covering all of its objects and various measurement tools, which monitors the set of all features. The paper presents the components of pedagogical management, considers indicators of pedagogical processes and methods of evaluation, which define the basis for monitoring the educational processes at the University. Also the structure of a software module is shown, that works on the principle of the expert system and identifies problem characteristics of the educational activity. The results of the experimental work show the effectiveness of the presented software, that supports management decision-making of university departments' leadership and faculty.

Keywords: university management, information system, management decision-making support, monitoring, diagnostics, indicators of educational activities

1. Introduction

1.1 Background

The present stage of the society development is characterized by the global informatization of all management areas, in particular the management of educational activities. It is now recognized that relevant, reliable and accurate information is one of the most important components of any organization management on equal terms with financial and human resources (Drucker et al., 2008; Meskon et al., 2009), and the introduction of new knowledge derived from the information processing into practice provides clear competitive advantages in the operation of the institution in the educational market.

The modern development of computer technology, the possibilities of mathematical modeling, the expansion of new domain areas, development of pedagogical measurement is inevitably linked to automated systems designing, processing techniques and mathematical models of pedagogical phenomena for solving the problems of management and organization of information services (Tarsky, 2004).

1.2 Status of a Problem

Such well-known software packages as "Dean", "Electronic dean's office", "Student", etc., have been used by universities for a long time and have given a good account of themselves. In Russia, at present, there is a practice of implementation of corporate information systems of the University providing information support to the adoption of administerial and financial decision-making, learning activities, the implementation of innovative projects in education and research activities, that as a whole would increase the efficiency of university management at all levels (Ivanchenko, 2011; Granichin & Komarov, 2005; Kadakin et al., 2000; Molchanov, 2002). Currently proposed (Miklushevsky et al., 2006) automated information systems, including a database unit, which maintain a single filing of student database, multicriteria data samples, performance account, work with curricula and programs, schedules planning, payment of scholarships, educational process, conducting all kinds of records and providing a single document. Each institution, as a mle, either develops its own information system of university management, including parametric blocks (Finances, Human Resources, Library, Students, etc.), or use ready-software for scientific, educational and administrative purposes (Naser, 2011). These information tools make it much easier to work with higher school records in administrative structures, provide information support of the university, but do not help to solve the problems of continuous monitoring to support management decision-making at all levels of the educational process management (students, teachers, and administrators).

It should be noted that the general description of pedagogical phenomena and laws at the level of purely qualitative assessments is clearly insufficient for evaluation of these processes and the establishment of their properties. …

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