Academic journal article International Review of Management and Business Research

The Examination of the Impact of Implementation Components of ISO 9000 on Manpower Productivity in Gilan Province General Department of Standard

Academic journal article International Review of Management and Business Research

The Examination of the Impact of Implementation Components of ISO 9000 on Manpower Productivity in Gilan Province General Department of Standard

Article excerpt

(ProQuest: ... denotes formulae omitted.)

Introduction

Significant progresses have taken place in the production and trade in recent years. The necessity of continued and sustained presence in the global markets, as a fundamental strategy in developing countries needs to consider the following three axes:

A. The quality of products and services is in a way that customer expects it and it is impossible to reach to sustainable economic growth without it. ISO 9000 series of standards that have been established and prepared by the International Standards Organization are, indeed, appropriate basis for implementing new approaches to management, by creating full coordination between techniques and management concepts of quality control (Heydari, 2010).

B. The improving productivity provides suitable condition for domestic enterprises to compete with foreign rivals. The necessity and importance of improving productivity in economic and industrial development lias been emphasized in all the texts and the findings of management. Despite the conceptual development of productivity improvement, its evaluation measures have not explained at various levels, because productivity itself is closely related to the quality and loss control.

C. The improving health and safety levels of work and considering and attention to create a healthy environment leads to reducing loss and risk control. The conducted researches in this regard and according to the International Labor Organization state that there is a positive correlation between safety, health and ergonomic factors with productivity and quality. In other words, the attempt to improve productivity and quality leads to failure without considering principles, safety points, psychosocial and ergonomic factors (Hassanzadeh, 2010, p. 25).

Despite the correlation between the above-mentioned axes, their audit and evaluation procedures are different; consequently, even in an organization, it is implemented by separate and independent departments. The using of ISO systems in many countries has liad special growth in recent decades. The International Organization for Standardization known as ISO is an international standard-setting body composed of representatives from various national standards organizations.

The importance of these standards is that it is applicable to any extent for any organization, whether manufacturing or servicing, and they can be used by all organizations. These standards that were published in 1987 have the implementation standards of ISO 900o, ISO 9002, ISO 9003, maximum with 20 items (for ISO 9001) - Environmental Management System ISO 14001, Occupational Health and Safety Management System OHS AS 18001, Food Safety Management System HACCP, ISO 22001, Information Security Management System ISO 27001, ISO / IEC 17799, Quality Management System in the automobile industries ISO / TS 16949, Quality Management System based on the specific requirements of Companies of Sapkow Sazehgostar IMS ,Social Responsibility System SA 8000, Satisfaction Measurement Systems / Customer Complaints Management ISO 10002 and etc. that applicant's activities have formed their uses and have complied with the related requirements.

Industrial units including small production units (small businesses) that due to the type of activity were not well monitored even in quality control systems, can take advantage of the standards, reform the process of their activities in compliance with these requirements and use them in order to ensure coordination and full compliance with the requirements of the customer. Human resources are considered as one of the most important resources in any organization and plays a significant role in the success and effectiveness of an organization; and so, for using in a best way for a long term, its needs should to be considered at first, and then the factors that lead to motivation and satisfaction in the manpower need to be known. …

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