Academic journal article Journal of the International Academy for Case Studies

The Southeastern Theater Company

Academic journal article Journal of the International Academy for Case Studies

The Southeastern Theater Company

Article excerpt

CASE DESCRIPTION

The case concerns planning job/staffing needs and schedules for employees and management for a medium-size movie theater. The students are required to: (1) analyze the amount of time required to perform work activities; (2) recognize that the amount of work and time required may differ by season, day, or even hour; (3) recognize that particular work activities can only be performed by certain classes of workers or management; (4) calculate how many employees of each type are needed to complete the work required; and (5) create feasible schedules for each type of employee. This case is designed for level three and up and is appropriate for undergraduate juniors and beyond. The case can be taught in two class hours in an operations management, production management, services management, or human resources management course. It is expected to require about three hours of outside preparation and necessitates familiarity with spreadsheet software

CASE SYNOPSIS

One of the more difficult, but necessary, business areas to instruct is : how to design jobs - how to combine work tasks, not on an assembly line, into jobs; how many employees to have for each job category; and how to schedule them on a seasonal, daily, and even hourly basis. …

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