Academic journal article International Journal of Education and Management Studies

Occupational Stress and Professional Burnout among Bank Employees in Rohtak, Haryana

Academic journal article International Journal of Education and Management Studies

Occupational Stress and Professional Burnout among Bank Employees in Rohtak, Haryana

Article excerpt

Today workplace stress is becoming a major issue and a matter of concern for the employees and the organizations. It has become a part of life for the employees, as life today has become so complex at home as well as outside that it is impossible to avoid stress. Selye (1974) defines stress as "a dynamic activity wherein an individual is confronted with an opportunity, constraint or demand". Organisational stress arises due to lack of person- environment fit. When organizational stress is mismanaged, it affects the human potential in the organization. It further leads to reduced quality, productivity, health as well as wellbeing and morale.

Thus, Stress is inevitable in our society. Researchers on stress make it clear that, to enter into the complex area of stress, especially in to the area of occupational stress, is very difficult. Stress is an unavoidable consequence of modem living. With the growth of industries, pressure in the urban areas, quantitative growth in population and various problems in day to day life are some of the reasons for increase in stress. Stress is a condition of strain that has a direct bearing on emotions, thought process and physical conditions of a person. Steers (1981) indicate that "Occupational stress has become an important topic for study of organisational behaviour for several reasons." 1. Stress has harmful psychological and physiological effects on employees, 2. Stress is a major cause of employee turn over and absenteeism, 3. Stress experienced by one employee can affect the safety of other employees, 4. By controlling dysfunctional stress, individual and organisation can be managed more effectively.

Occupational stress is defined in different ways over the years. In the Guidance on Work-related Stress issued by the European Commission in 2002, work-related stress is defined as 'a pattern of emotional, cognitive, behavioural and physiological reactions to adverse and noxious aspects of work content, work organisation and work environment' (Blix et al., 1994); the main emphasis is on the workplace as the source of stress.

The United States National Institute for Occupational Health and Safety, on the other hand, in its 1999 publication entitled 'Stress at Work', defines work-related stress as 'the harmful physical and emotional responses that occur when the requirements of the job do not match the capabilities, resources or needs of the worker' (Balabasker, 2010), and Occupational Stress and Professional Burnout of Bank Employees expresses the view that working conditions are a primary factor, but that personal factors are also influential. Thus, by considering the purpose of the present study, the investigators refers Bank Employees occupational stress as a negative emotional state experienced by them out of challenged organizational structure and climate, inadequate personal and professional efficiency, strained intra and interpersonal interactions and, environmental factors existing within the banks in which they are working.

Objectives of the study

* To identify the number and percentage Bank Employees with low, moderate and high levels of occupational stress.

* To identify the number and percentage of Bank Employees with low, moderate and high levels of professional burnout.

* To find out the relationship between the dimensions of occupational stress and professional burnout of Bank Employees.



The study was exploratory in nature; survey method is used in the study. Total population was composed of employees of private banks of Rohtak, Haryana. The Sample size was 150 respondents from private banks employees in Rohtak, India. An individual bank employee was the sample element from whom the data was collected.

* Rating Scale to assess the occupational stress of Bank employees developed and validated by the investigators.

* Rating Scale to assess the professional burnout of the Bank employees Adapted and modified the tool developed by Reddy (2007). …

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