Academic journal article International Journal of Education and Management Studies

Emotional Intelligence and Well-Being of Indian Revenue Service Officers

Academic journal article International Journal of Education and Management Studies

Emotional Intelligence and Well-Being of Indian Revenue Service Officers

Article excerpt

The relevance of emotional intelligence (EI) to various aspects of human endeavor has become a subject of investigation in the past few decades. EI has been identified as one of the important behavioral constructs considered to be major contributor to performance (Goleman, 1995; Goleman, 1998; Hay Group, 2003). According to a claim, EI accounts for 85 to 90 percent of outstanding performance in the top management, resulting in 20 percent more earning for companies (Goleman, 1998; Kemper, 1999).

El has also evoked a keen interest among practitioners because of its wide applicability to a host of work place issues including job satisfaction, absenteeism, organizational effectiveness, organizatio nal commitment, organizational citizenship (Gates, 1995; Megerian & Sosik, 1996; Cooper &Sawaf, 1997; Wright &Staw, 1999).

The notion of EI gained importance as researchers and theorists directed their attention to it in search of variables with clear predictive power in workplace implications (Petrides & Fumham, 2006). Scholars agree that persons with high EI are happier, healthier, and more productive at work (Tischler et al., 2002); hence, the significance of EI in general as well as in work life. The interest of the research community in this search for efficiency is reflected in the attention it has given to emotional intelligence and well-being in recent years.

From Plato to Goleman and Boyatzis several biologists, psychologists and neuroscientists have worked, and are still working, to study the concept of Emotional Intelligence and its relationship with success and performance. Some have related the great performance of an individual to an individual's ability or to his brain. It is interesting to note that curiosity and passion to know more about emotions began some 2000 years ago when Plato wrote, "All learning's have an emotional base." Since then, scientists, educators and philosophers have been working to determine the importance of emotions.

Current conceptualization of Emotional Intelligence is very similar to what Thorndike (1920) referred to as social intelligence"the ability to understand and manage men, women, boys and girlsto act wisely in human relations". Goleman (1998) conceptualized Emotional intelligence as the capacity for recognizing our own feelings and those of others, for motivating ourselves and for managing emotions well in ourselves and in our relationships.

Several models and theories of El have been advanced but three leading pioneers - Salovey and Mayer (1990), Goleman (1998) and Bar-On (2006) have generated the most interest in terms of quality of research and its application. The first model by Mayer and Salovey (1997) perceives E.I. as a form of pure intelligence, that is, emotional intelligence is a cognitive ability. A second model introduced by Daniel Goleman (1998), perceives E.I. as a mixed intelligence involving cognitive ability and personality aspects. A third model by Reuven Bar-On (2006) also regards E.I. as a mixed intelligence, consisting of cognitive ability and personality aspects. However, unlike the model proposed by Reuven Bar-On, Goleman's model focuses on how cognitive and personality factors determine workplace success. Bar-On's model being replaced by the trait emotional intelligence (trait El) model due to the doubts expressed about this model in research literature and in scientific settings.

Each theory represents a unique set of constructs that represents the theoretical orientation and context in which each of these authors have decided to frame their theory. While they share a common desire to understand and measure the abilities and traits related to recognizing and regulating emotions in ourselves and others, they tend to be complementary rather than contradictory (Goleman, 1998).

Theory suggests that highly emotionally intelligent people arc more likely to experience psychological well-being at a higher level than people who are low in emotional intelligence (Carmeli, Yitzhak-Halevy, & Weisberg, 2009). …

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