Academic journal article Asian Social Science

The Status Quo Survey and Countermeasure Analysis of Chinese Netizens' Needs for E-Mental Health Services

Academic journal article Asian Social Science

The Status Quo Survey and Countermeasure Analysis of Chinese Netizens' Needs for E-Mental Health Services

Article excerpt

1. Instruction

Referring to Huang Xiting's definition of mental health service system (Huang et al., 2007), the e-Mental Health Service, also known as the Internet-based Mental Health Services, can be defined as the work for mental health promotion provided, following the laws of mental health, by professional institutions and professionals to social members, especially netizens, through the Internet. Compared with traditional mental health services, the e-Mental Health Service, with unlimited service time and space, diversified service modes, shared resource, convenient information and large-scale services, could meet the need of China's 668 million netizens for mental health services theoretically (CNNIC, 2015). According to the definition given by China Internet Network Information Center (CNNIC), netizens refer to those Chinese residents aged 6 and above who have used the Internet in the past 6 months (CNNIC, 2015). And the first survey on netizens' health condition made at in 2007 has revealed that 55.97% of 152,866 netizens had claimed to have, occasionally or frequently, mental problems (, 2007). Therefore, it is necessary to provide netizens psychological guidance and assistance.

The e-Mental Health Service is an important channel for netizens to obtain mental health services, and the understanding of netizens' needs for the e-Mental Health Service is an essential basis on which electronic services could be carried out effectively. Yet up until now, it is unclear what the extent of Chinese netizens' needs for the e-Mental Health Service generally are and what characteristics the needs possess. The objects of existing studies have focused mainly on college students' needs for network services (Zhang, 2009; Wang et al., 2010; Cui et al., 2010). However, in the concept of promoting the construction of China's mental health service system, the study on netizens as a whole is of great significance. And as a vital component of the construction of China's mental health service system, it is conducive to clarifying Chinese netizens' needs for as well as their attitudes towards the e-Mental Health Service. Hence this study attempts to carry out exploratory work in this regard and put forward appropriate countermeasures.

2. Survey

2.1 Tool

Following the specifications of psychometrics, the survey team has devised the Netizen's e-Mental Health Services Needs Questionnaire (NeMHSNQ). Referring to relevant domestic literature on the evaluation of the needs for mental health service, and on the basis of the series of scales developed by the research group of Research on the Actualities and Counter-measures of Mental Health Service in China, this survey, through open-ended questionnaires and interviews conducted in Chinese netizens, has concluded one dimension of acceptance attitude in which there are 8 items, and four dimensions of Chinese netizens' needs for e-Mental Health Services: service institution, service providers, service content and service mode, and in each dimension there are 7-8 alternative items, with 40 items in total. Then the survey team, along with psychology researchers, has reviewed the questionnaire, revised and pruned its items, and produced the preliminary questionnaire with 30 items at last. Moreover, referring to the format of the Likert Scale, the items in the questionnaire are ranked by five levels: in the dimension of needs, they are ranked as strongly unneeded, unneeded, a little needed, needed, and strongly needed; in the dimension of attitude, they are ranked as strongly unacceptable, unacceptable, a little acceptable, acceptable, and strongly acceptable.

2.2 Investigator

The survey team is consisted of 16 investigators distributed in 7 administrative districts in China, and all the investigator have respectively undergone special training in advance.

2.3 Method

Referring to the demographic proportion from the related statistical data of netizens published by CNNIC, the survey team has structuralized the samples to make it convenient for sampling. …

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