Academic journal article Competition Forum

Digital Knowledge Management Has an Impact on Financial Culture, Competitiveness and Intellectual Capital of Financial Companies

Academic journal article Competition Forum

Digital Knowledge Management Has an Impact on Financial Culture, Competitiveness and Intellectual Capital of Financial Companies

Article excerpt


Organizations have changed radically as a consequence of technological advances, the opening of commercial boundaries among countries, the new economy and globalization, among other things. Organizations in search of competitiveness have adopted different strategies, such as knowledge management, that have changed old paradigms of tangible capital to intangible assets that increase the financial value of organizations, that is, intellectual capital. All this has transformed the social culture in which we currently live. Digital knowledge, which can be perceived in the live social systems that are autogenetic communication networks, on the Internet has been transformed into a powerful global communications network and a live organization. The objective of this research has been to describe digital knowledge that is being managed in financial companies and how it has transformed intellectual capital, competitiveness and financial culture. Under these variables: Digital knowledge management, intellectual capital, financial culture and competitiveness, we initiated this study with the main question: what is the relationship between the digital knowledge being managed by financial companies and intellectual capital, competitiveness and financial culture?

The methodology in this scientific investigation has a qualitative focus and that due to its scope being descriptive. It has the objective of providing a vision of an event, a condition or a situation. The observation technique is documentary. The object of the study of this research is descriptive, with the new symbols, languages and rites of the social culture, as part of the new knowledge and competitiveness of financial companies.


The term digital is a territory that is physically inexistent, that is why the term virtual is also employed. It is a metaphor to indicate what lies below: the process of digital calculation. It carries out a transformation of a magnitude and number and then operates upon the numbers as if they were the considered magnitude. On the other hand, analog calculation tries to find a magnitude that operates in a similar way to the one to be analyzed and the operations are based on it, without resorting to numerical transformation, except at the moment of presenting a Bosch M (2002) result. In a digital environment, we are within a different reality: the reality of imperceptible discontinuous matter. The complex aspect is that through digital representation we are advancing upon analog forms; the greatest reservoirs of knowledge that were deposited in books are starting to be registered more and more quickly in bytes. But at the same time, this process, which is usually called digitalization, is also becoming parallel to another, analogization, that is, the step from digital to analog. Such is the case, for example, of the physical fabrication of objects designed digitally or the step from digital to print (it was believed that digitalization would reduce the use of paper, but we all know from our own experience that this hasn?t been the case).

Gonzalez Carlos (2010) explains that virtual organizations integrated by the new Internet communication and interaction tools, data analysis and management, auto management and response mechanisms, automated processes and technology devices allow for almost eliminating the variable of time that defines the urgency attribute to prioritize attention to the demands of E-Stakeholders (employees, shareholders, suppliers and partners). Goodstein (1999) quoted in Gonzalez (2010) comments that E-stakeholder defines the structure of virtual organizations, due to the fact that virtual organizations by definition are based on their electronic structure of interfaces and data bases through electronic information.

Besides the customers, the suppliers, the shareholders, the governments and the community, that is, stakeholders, there are others related to technology such as the community of free software developers, the community of Internet users, the bodies that control or regulate the use of the Internet, the community of free software users, multinational companies, such as Microsoft, Dell, HP, Telmex, Telefonica, Sprink, IBM, Oracle, the users that are against these multinational companies, web pirates or hackers, Internet users, the laws and regulations of all governments in the world where possible E-Stakeholders may be found for a virtual organizations, training centers providing Internet courses, mobile technology users, Web page designers, electronic security companies, users that are against the use of the Internet, E- banking, companies whose substitutes for traditional products are E-banking. …

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