Academic journal article Global Economic Observer

Calculation and Analysis in the Efficiency of Applying the Quality Management Systems within Industrial Organizations

Academic journal article Global Economic Observer

Calculation and Analysis in the Efficiency of Applying the Quality Management Systems within Industrial Organizations

Article excerpt

(ProQuest: ... denotes formulae omitted.)

1. Introduction

In addressing the topic of this article, we began from the finding according to which only the businesses which provide the market with products and services executed in a manner corresponding with the beneficiary requirements in terms of quality, materialized in a significant increment of competitiveness regarding the competitor supply, can survive in the current economy, under the influence of evolutions such as the globalization of markets, the customization of demand, the adaptation of Romanian economy to EU requirements, the increase in competitiveness between businesses and in the interest for protecting the natural environment.

The concerns regarding quality assurance have also increased in the Romanian economy along with our country's EU integration. This is due to the fact that the quality approach on a pan-European scale is based on the objective of creating a single market and the free movement of goods, which is only possible through the presence of two common features thereof, to ensure interconnectivity and to facilitate real competition. The quality management system adopted by all countries in the European economic space fills this role, with the quality promotion policy representing the underlying component of the European industry development policy.

In the same train of thought, one may observe that quality has currently become a strategic instrument for the EU economic policy, and the quality requirements have increased significantly; one believes that satisfying the client is no longer enough, his expectations must be exceeded by promoting the "Beyond Customer Satisfaction" concept, according to which the product provided must exceed client expectations, must thrill. As a result, the Romanian businesses, as participants in the European and world transfer of assets, have also begun to implement major changes in the development strategy and policies, in order to provide highly competitive products and services, which would facilitate an advantageous market position compared to the competition). In this regard, one may observe that numerous companies on the Romanian market undergo an accelerated process of organizational and management transformations, in order to redefine their place and role on the market and to improve the supply. The implementation of quality management systems plays an essential role within this process. Therefore, at the end of 2013, 24,231 companies were certified according to the ISO 9001 standard for all activity sectors. However, there are still many companies which conduct predominantly stereotypical activities, without implementing an aggressive strategy that would allow them to obtain a high profit in order to reinvest in modernization, restructuring and quality improvement projects, so as to ensure a better position on the market. A comparative analysis conducted in this regard shows that the number of certifications in the quality management system in our country is low compared to most EU countries (Table 1).

The main cause for this situation is a lack of trust for many economic agents in the efficiency of applying the quality systems. The discussions held with the managers of some of the businesses documented led to the conclusions that such managers believe the implementation of quality systems as an expense not covered by the results, and the increase in quality as an action which determines the reduction of work productivity and an unjustified increase of expenses. This misconception may be explained by the practice of economic agents where reservations regarding the calculation of quality system efficiency occurs, justified by the fact that they are unable to keep correct tabs on quality costs and the effects thereof. The highlighting of quality costs in the documents (accounting documents), as observed in the practice of companies documented, indeed poses special problems generated by the fact that the accountancy of most business does not feature any accounts for the distinct registering of the two information categories (quality system costs and effects). …

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