Academic journal article et Cetera

Working with Emotional Intelligence

Academic journal article et Cetera

Working with Emotional Intelligence

Article excerpt

Daniel Goleman. Working with Emotional Intelligence. New York: Bantam, 1998.

Daniel Goleman's earlier book, Emotional Intelligence, added a new phrase to our vocabulary and suggested a different way to think about personal excellence. In it, he challenged the dominance of IQ and maintained that if we really want to understand intelligence, we need to consider how emotion interacts with reason. Apparently this insight led to a phenomenal response from the business community and Goleman is now the CEO of his own consulting company Emotional Intelligence Services.

In his latest book, Working with Emotional Intelligence, Goleman applies his interactive rational-emotive theory of intelligence to the workplace. "The rules of work are changing," he says. "We're being judged by a new yardstick; not just how smart we are, or our expertise, but also how well we handle ourselves and each other."

As evidence for the importance of emotional intelligence Goleman offers research that he conducted, which compared emotional intelligence with two factors that we usually consider essential for success: IQ and the technical skills gained from training. Here are the results:

In all jobs, in all fields, emotional competencies (25 key skills such as self-awareness, self-control, and the ability to initiate and accept change) matter twice as much for excellent performance as either IQ or trained expertise. …

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