Academic journal article Journal of Positive Management

The Role of Employee Engagement Studies in the Improvement in Project Results: Neuca S.A. - Case Study

Academic journal article Journal of Positive Management

The Role of Employee Engagement Studies in the Improvement in Project Results: Neuca S.A. - Case Study

Article excerpt

1. introduction

NEUCA S.A. has been conducting research concerning employee satisfaction for four years, which is in line with its strategy. Human resources are perceived as one of the basic pillars of the company development. The first results revealed, however, unsatisfactory level of employee satisfaction. Therefore, NEUCA S.A. decided to look for a business partner who, apart from conducting research, would provide the company with benchmarks; namely, the results of other companies which share similar characteristics. Consequently, it would enable NEUCA S.A. to gain good practices from the leading companies. For two years the research for NEUCA S.A. has been carried out by AON Hewitt. It concentrates on employee engagement as a factor which determines the company performance to a far greater extent than employee satisfaction.

The company's scale is particularly challenging for comprehensive work on the improvement of employee engagement. NEUCA S.A. is the biggest wholesale distributor of pharmaceuticals in Poland. It consists of twenty businesses, employs altogether 3500 people and operates on the territory of the whole country. The scale of its activities results from the company's size, as well as challenges connected with the company's integration, whose development to a great extent took place through acquisitions. Moreover, apart from the wholesale activity, which constitutes the company base and its pillar, there are additional activities, such as: a production of medicaments, an advertising agency, a production of software for pharmacies, cooperation with independent pharmacies, as well as the creation of an outpatient clinic chain. These are only the chosen issues related to the company's operation on the health market. One of the key challenges for NEUCA is the effective change management. The implemented projects are deeply diversified, starting with technological and business solutions, ending with marketing and sales projects. A high pace of changes is connected with the evolution of organizational culture toward modern corporate management on a big scale. The objective, apart from good performance on the market, is to create a long-term company development based on engaged and effective employees.

In the article the main stress is put on the use of the research results concerning employee engagement in the project office, in order to improve their engagement and consequently, enhance project management effectiveness. The project office is an organizational entity subordinate to the Management Board of NEUCA and constitutes a part of the Development Department which consists of market research and analysis, as well as a process improvement unit. The office is responsible for two key processes: project portfolio management and the execution of projects. Project portfolio management is strictly related to the strategy of the organization, as well as the realization of the company's expected performance. It takes place in a form of portfolio meetings on the management board level and portfolio meetings of particular business areas, as well as through monitoring of project statuses. It is also connected with the IT order management. The portfolio meetings are of interdepartmental character and executed according to NEUCA's project management standards which are based on good practices taken from the project methodology of PMI (Project Management Institute). Project managers from the project office are guardians of project sub-portfolios; they execute key projects, as well as provide people from other organizational entities, who carry out smaller projects, with substantive support. Effectiveness of the project execution is evaluated in relation to project results, their timeliness, compliance with the budget and the execution stage of project products. The implementation of project objectives is also evaluated; however, it happens either after project products, which provide business effects, are submitted, or after a project completion, in a form of a final project report. …

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