Academic journal article Journal of the Indian Academy of Applied Psychology

Psychometric Analysis of Connor-Davidson Resilience Scale in Indian IT Industry

Academic journal article Journal of the Indian Academy of Applied Psychology

Psychometric Analysis of Connor-Davidson Resilience Scale in Indian IT Industry

Article excerpt

Service or the tertiary sector is one of the fastest growing segments of Indian Economy and has played a momentous role in positioning India on the global landscape. The sector contributes about 60% of the national GDP and has successfully attracted FDI inflows of US$ 40,684.98 million (Ministry of Finance, 2015). The Economic Survey (2014-15) revealed that IT software and IT enabled services (ITES) as the big ticket items that help in building the Indian service sector as a remarkable brand globally.

Making India Proud, IT-ITES industry emerged as a single major contributor to India's services exports by earning a revenue of US$ 119 billion (Ministry of Finance, 2015) and providing direct employment to about 3.1 million people and indirect employment to 10 million people (NASSCOM, 2014). It is rightly remarked as the sunshine sector that has radically transformed India's image from a rural and agriculture-based economy to a well knit knowledge based economy.

Characteristics of IT and ITES

Despite all the positive vibes around the industry, the VUCA (volatile, uncertain, complex, and ambiguous) nature of today's global business environment can't be ignored. The challenging macro environment characterized by slackening demand, rising costs, cut throat competition is affecting the Indian IT industry at large. This industry feels an intense pressure because of its highly output-driven nature. The fast pace of technological advancement in IT sector is making it more vulnerable to threats. In addition to this, the peculiar work culture and characteristics of IT and ITES sets it apart from other industries of service sector (Sengupta & Singh, 2013). IT workers operate on tight deadlines, high client expectations, multitasking, working in multiple shifts, dissimilar time zones, and prolonged working hours that at times extends beyond 50 hours per week (Budhwar et al., 2006; Sengupta & Singh, 2013). The present working style in IT industry contributes to high level of occupational stress among the employees (Sengupta and Singh, 2013). The study by GFI Software revealed that 57 percent of IT specialists are under huge stress and are vigorously considering leaving their current roles. The survey by Simoes (2013) to And the companies having most stressful work environment revealed that of the top 200 companies on the Best Employers list, IT/ITeS companies are amongst the most stressful places to work.

Research suggests that it is one's resilience capacity that plays an imperative role in dealing with the stressful and life-changing situations. According to a stressful situation, affect the thinking, feelings and behavior of the people. It disrupts and pushes an individual out of its comfort zone; however, the amount of disruption depends on a person's resilience capacity. More resilient the individual is less disruption he/she feels and with more speed he/she may recover from the stressful situation. Individual resilience or more specifically psychological resilience is defined as an individual's tendency to handle stress and adversity. Luthans (2002a) defined resilience as

"the positive psychological capacity to rebound, to 'bounce back' from adversity, uncertainty, conflict, failure, or even positive change, progress, or increased responsibility."(pp. 702)

Research revealed that individuals, who are more resilient, are better in coping with the change in the environment, are able to change to a new way of working when the old way is no longer possible and are more likely to be healthier and productive for an organization (Cooper, 2013).

The significance of resilient workforce in a high stress environment thereby makes it essential to have an individual resilience measure. This would enable the empirical investigation in the domain of resilience in work situation; factoring at individual level and helping in understanding the characteristics that enable the employees to cope effectively with stress and adversity. …

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