Academic journal article International Review of Management and Business Research

Communication of Doctors with Patients as a Factor for (Not) Quality Health Service

Academic journal article International Review of Management and Business Research

Communication of Doctors with Patients as a Factor for (Not) Quality Health Service

Article excerpt

Introduction

Humanity in the existence of the world is the basis for its development and survival. It is the basis and precondition for the development of civilizations. The modern world today, as to forget the importance of such an important element that is an important determinant of happiness and misery of each individual, but also the social system in which the individual is an integral part thereof. Humanistic approach and the individual approach to the world in which he lives and works enables the creation of an environment in which ethical values become domintni and every individual develops a sense of belonging in the system regardless of whether they are macro or micro environment.

The dominant system in which humanity should prevail is health. It is a system in which the expertise of the doctor is crucial, but not always enough importance. The success of physicians in primary and secondary care, except for so-called doctors in the shade, is determined by their strictly professional, theoretical and practical knowledge but also should possess moral and ethical norms of behavior which are the foundation of their personality which in the most severe pathological disease patient should inspire hope and will to fight and izdejstvuvanje the victory of life.

Macedonia is a place that has more to lose these values. One of the many reasons the daily wearing of bad laws, which at first glance give the impression to be good for patients, put the doctor in the bureaucratic framework that burden and stifle his time, as they have counter-productive to use it in order to realize the administrative requirements as systemic maze snatched from the patient and his real health problems. The patient consequently in a position of extreme alienation and helplessness. Bad, while "populist" laws in Macedonia aimed to tarnish the doctor to put in frames and continuous control, resulting in a reality where the patient no longer is an individual person, but is treated as a figure that physician should reach, because otherwise his salary will be reduced or will suffer some repercussions in terms of the "norm" that an individual, who has never been part of the health system, but is part of a privileged cabinet, has set as something that needs daily be reached. The healthcare system in this region is run by individuals who are distinguished by characteristics of personality in the prevailing extreme cruelty and dehumanization, and the life of the patient treated as irrelevant social component. Doctors are in the position of permanent control, while patients are in a state of terror populist whose consequences are often negative and nenadomestivi. Pressed in control of every moment and way of organizing their time filled with unnecessary administrative activities, doctors are unable to apply the postulates of a given Hippocratic oath, have no time for proper communication with their patients, have no time to raise the morale of the patient, which often prevents whether it will end good or bad outcome. Doctors put in a position where the lost dignity of the medical guild that every "healthy" social formation represents a foundation on which to build the state. On the other hand, the laws in the health area create a feeling that protect patients usually because of hidden perfidy of these (laws) develop strong resistance and anger at the medical profession.

Modern living and working impose a different or perhaps, for our conditions, forgotten access of doctors to their patients. The doctor is the one that should also be professional and proactive, have a developed sense of responsibility and initiative, and above all to be a humanist. His success does not mean having only basic skills related to the profession, but, etc. soft skills relating to: communication skills, leadership, developed emotional intligencija, readiness for team work. Modern doctor should be good at their specialty and continuously improves in certain subspeciality, but also must pay great attention to the need to improved their soft skills that are a function of his humanity which is of great importance to the effects of his work, that the recovery of the patient. …

Search by... Author
Show... All Results Primary Sources Peer-reviewed

Oops!

An unknown error has occurred. Please click the button below to reload the page. If the problem persists, please try again in a little while.