Academic journal article Journal of Developmental Education

Measure Student Success with Noel Levitz's SSI

Academic journal article Journal of Developmental Education

Measure Student Success with Noel Levitz's SSI

Article excerpt

Successful institutions share three basic attributes: they focus on the needs of their students; they continually improve the quality of the educational experience, and they use student satisfaction data to shape future directions.

Student satisfaction studies measure how effectively campuses deliver what students expect, need, and want. These selfexaminations enable institutions to measure their students' satisfaction with a wide range of college experiences. By taking "soundings" of student satisfaction, institutions are able to pinpoint their strengths as well as weaknesses.

Traditionally, college and universities have measured one dimension of student satisfaction only: institutional performance. However, for greatest impact and accuracy, satisfaction should be viewed within the context of student expectations (levels of importance). For example, the availability of parking and the quality of food service repeatedly surface as areas of high dissatisfaction to students across the country. But when asked to indicate the importance of these areas in their overall educational experience, students rate parking and food service relatively low. Thus, the interrelationship between importance and satisfaction is crucial to a fuller understanding of student perceptions. …

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