Academic journal article Manager

Lloyds TSB Speaks Louder Than Words

Academic journal article Manager

Lloyds TSB Speaks Louder Than Words

Article excerpt

LLOYDS TSB has been awarded the Louder than Words Charter in recognition of its high quality deaf aware service.

One in seven people in the UK suffer significant hearing loss or deafness. Awareness of this fact would ensure that companies do not inadvertently discriminate against a large proportion of the population, missing out on a substantial customer base, according to RNID, the largest charity representing the nine million deaf and hard of hearing people in the UK.

The Charter award applies to the majority of Lloyds TSB's business operations.

Mark Chacksfield, RNID Employment, Training and Skills Director, says: "The Charter is an indication that Lloyds TSB has taken significant steps to make the organisation compliant with the Disability Discrimination Act. …

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