Academic journal article Frontiers of Health Services Management

The Commentaries: A Summary

Academic journal article Frontiers of Health Services Management

The Commentaries: A Summary

Article excerpt

NOT ONLY DO the commentators in this issue have a long history of experience in the healthcare professions, but they currently play a vital role in the development of current and future healthcare professionals.

Thomas C. Dolan, Ph.D., is president and CEO of the American College of Healthcare Executives, an organization committed to professional development and continuing education. In his commentary, he uses the ideas and trends discussed in the main articles to formulate a series of directives or strategies that can guide the future of health administration if not the health professions more generally. These directives rely on a foundation that promotes lifelong learning and continuous quality improvement. New ideas should be cultivated and tested; mistakes or failures are learning opportunities. Dolan's directives are good advice for both practitioners and academics.

For example, Dolan points to the importance of a partnership between patients, clinicians, and executives. The clinician-patient relationship has always been afforded importance, and astute healthcare executives also know the value of good relationships with their organizations' patients or customers. However, the idea that these three parties should work together in a mutually beneficial relationship is novel, and rarely put into practice. Dolan also urges that the field provide more opportunities for executives and clinicians to work together. Educators might lay the foundation for good working relationships, he suggests, by bringing medical residents, nursing students, and health administration students together to work on quality improvement or other operational projects in clinical settings. …

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