Academic journal article UTMS Journal of Economics

How to Establish Uniform Higher Education Quality Management System for Macedonia

Academic journal article UTMS Journal of Economics

How to Establish Uniform Higher Education Quality Management System for Macedonia

Article excerpt


The issue of setting of total quality management in educational systems is nowadays of particular interest for researchers (Brookes and Becket 2007; Franco-Santos and Doherty 2017; Iyer 2018; Khan et al. 2018; Koch and Fisher 1998; Papanthymou and Darra 2018; Sallis 2002). The reasons for this are both complexity of the system and the requirements on international comparability of the educational achievements, needed for extremely intensified mobility of the professionals on global level. Sophisticated methods for analysis of such complex systems are required. Determination of total quality management characteristics in some works has been done using meta-analysis as an effective tool (Rabah 2016).

In the past, some proposals for creation of total quality management system in higher education in Macedonia were reported (Taskov and Mitreva 2015). However, efficient system is still to be established.


In Macedonia, substantial changes occurred during last two decades: introduction of Bologna system (Sin and Tavares 2018; Stojanovski, Denkova, and Marolov 2018), establishment of private higher education institutions, accompanied by multiple changes of the respective state regulation. After a period of intensive changes, actual state of the higher educational system is relatively stable, allowing introduction of largely applied quality management system intended to be used in future on long term. On central level, particular role is expected to be played by the Higher Education Quality Agency, responsible for the accreditation and evaluation of higher education in Macedonia, according the new low (Ministry of Education and Science 2018). This agency has two boards: Higher Education Accreditation Board and Higher Education Evaluation Board. Previously, these two functions of these boards were given to two separate state bodies, connected to the Ministry of Education and Science of Republic of Macedonia. According the new low, the Higher Education Quality Agency is a single independent body.

Authors consider that in the next period optimal conditions will be in place to introduce uniform total quality management system which will support accelerated improvement of the quality of higher education services.


A total quality management system in higher education is required in order to achieve the goals of the institution in an efficient way, satisfying the needs of the users at reasonable price of the services. It consists of set of activities regularly performed in order to reach the given goals. ISO 9000 standard applies in general to various kinds of organizations. Several specificities are to be taken in the case of higher education (In'airat and Al-Kassem 2014; Iyer 2018; Nogueiro, Saraiva, and Jorge 2017).

It has been shown in literature that the basis for total quality management can be formed using business process modeling (Jeston 2014). Particular attention in creation of the models is to be paid to the satisfaction of graduates (Dragan, Ivana, and Arba 2014). Permanent improvement of performances, leadership and team work have been often also taken into account. Corporate social responsibility in conjunction with effective total quality management system provides a solid basis for sustainable improvement of institution performances (Nogueiro, Saraiva, and Jorge 2017).

Use of the stakeholders' theory in the creation of the model is of particular importance (Hickman and Akdere 2017), since the parts involved in the process have substantially different characteristics. Effective system has to produce value for all stakeholders.

In addition, in order to benefit at maximum of the total management system, organizational learning is required (Aminbeidokhti, Jamshidi, and Mohammadi Hoseini 2016; Petkovski, Joshevska, and Milenkovska 2015). …

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