SAM Advanced Management Journal

This quarterly journal features articles on business in real world settings.

Articles from Vol. 70, No. 4, Autumn

Embedding Ethical Frameworks in the Leadership System of Not-for-Profits: The Special Case of Volunteers
In the past few years, the media spotlight has targeted ethical scandals in the business world. However, not-for-profits are not immune to these problems. With over $600 billion in revenues, more than 10 million employees, and countless volunteers,...
Enhancing Organizational Performance: Facilitating the Critical Transition to a Process View of Management
For some time manufacturers have realized that the efficiency of their processes is as important as the quality of their products. Their bottom lines reflect both. Now many nonmanufacturing businesses are trying to apply a process view to their operations,...
From the Editor-in-Chief
This issue contains six articles on topics such as managing generation Y, organizational performance in services, workplace violence prevention, embedding ethical frameworks, transitioning to a process view of management, and using quality management...
Managing Generation Y
The workforce is becoming relentlessly younger but for the present contains four generations; the Traditionalists, born before 1945; the huge post-war Baby Boomers, born 1945-64; the small Generation X group, born 1965-80, and now Generation Y, born...
Success Factors for Organizational Performance: Comparing Business Services, Health Care, and Education
The relationship of the four manager-controlled, critical success factors (market orientation, learning orientation, entrepreneurial management style, and organizational flexibility) to performance in the manufacturing area has been thoroughly researched....
Using Quality Management as a Bridge to Environmental Sustainability in Organizations
Pressure is increasing on a wide range of organizations to use environmentally sustainable practices in producing their products and services. Nevertheless, there are few easily accessible tools to help managers make decisions that will have the desired...
Workplace Violence Prevention Programs in West Texas
Among the sad-but-true trends of modern life is an increase in workplace violence. Despite the breadth of employee abuse--little is known about links between this problem and violence prevention strategies. A survey of human resource managers in five...