Talent Development

T+D is a leading training and development magazine offering information about the latest trends and proven best practices. Published monthly, T+D includes case studies, reports on new technology, and articles on pivotal issues in the field.

Articles from Vol. 71, No. 5, May

Account Planning for Sales
Three years ago, Andrews Distributing, one of the largest beer distributors in the United States, began following a structured account planning process. It collected large amounts of data about its customers' buying habits and, based on what was learned,...
An Advocate for Microlearning: Ozge Otmanboluk Does Not Shy Away from New Technology
After receiving her master's degree in labor economics from Istanbul University in 2007, Ozge Otmanboluk began working for QNB Finansbank. She started as an HR recruitment assistant supervisor and her umbrella has since grown to include such topics...
And Now for Something Completely Different: Sometimes the Hardest Part of a Radical Business Transformation Is Getting People to Let Go of What the Company Used to Do
McGraw-Hill was founded in 1888 by James McGraw and John Hill, and 100 years later it was the largest educational publisher in the United States. But as with many traditional publishers, that success eroded in the digital age. By 2013, when it was...
Data-Driven Personalization Comes to Learning: Technology Can Help Learners by Understanding Their Complex Preferences and Adapting Accordingly
Like virtually every part of our lives, corporate training has changed radically in the past few decades. We may not stop to think about it too often, but it's remarkable that we only began to complement traditional training programs with computer-assisted...
Developing Managers; Improving the Bottom Line: Tencent's New Training Program Has Upskilled Hundreds of Managers
Managers are critical in any company--from supervising staff and reporting to senior leaders, to managing their own projects. Because of these competing demands, they often feel pulled in different directions. Couple that with the challenges resulting...
Do-Reflect-Apply: Iterative Sales Training Continuously Builds upon Skills
An effective sales training program goes beyond basic product knowledge to focus on developing higher-level interpersonal, presentation, and questioning skills that enable trainees to form connections with prospects, coming across as authentic and...
Helping Every Team Exceed Expectations: Microsoft's Role Excellence Function Was Created to Build High-Performance Work Teams
At Microsoft, we inspire and motivate our teams to drive performance forward--higher revenue, flawless product launches, greater customer satisfaction, and retention. To achieve what can seem like unattainable goals, Microsoft uses standard tools (such...
Leadership Lessons from History: Aim to Establish an Environment of Trust
All leaders want to earn the trust of their followers. But how is this done? For employees to trust their leaders, leaders must demonstrate three key attributes: integrity, character, and ability. Doing so helps develop an environment of trust, where...
Learning to Share: Knowledge Sharing Successes and Challenges
While most organizations want to increase knowledge sharing among employees, they have a long way to go before achieving this goal, according a recent report from Towards Maturity. Capturing and Sharing Company Know-How, which contains data from...
Managing the Matrix: Managers of Matrixed Staff, Take Heed
Most people who ply their trades in the United States spend at least some of their time working across multiple teams and with peers who might report to different managers than them. Gallup calls this a "matrixed" work environment. According to Gallup's...
No More Dysfunctional Meetings: How to Improve Future Meetings
We live in a meeting-driven culture: The average middle manager or above spends at least 10 hours in meetings per week. At a hypothetical midsized company with 40 leaders who earn an average of $100 per hour, spending this much time in appointments...
Performance Improvement-Where Are We? Thought Leaders Weigh in on Performance Improvement's Evolution and What the Future Will Look Like
There is increasing pressure on trainers and people who work with talent to show results and be accountable for performance--so understanding how performance improvement is relevant (or not) is a critical issue for people in the human capital space....
Practice Makes Perfect: Verizon Has More Than a Million Reasons to Believe That Learning Is Good, but Learning with Practice Is Better
As a global telecommunications company that prides itself on innovation, Verizon is constantly creating new products and services to deliver on its promise of the digital world to its customers. However, new products and services require new training...
Taking the Doubters Offline: Going Online: Perspectives on Digital Learning
By Robert Ubell Routledge, 106 pp., $34.95 [ILLUSTRATION OMITTED] Ubell considers questions about the quality of online learning settled: "Research tells us that digital instruction is as good as--and often better than--face-to-face learning,"...
Talent Development Pros Predict Spike in Microlearning: How to Use It Effectively Is the Next Challenge
Microlearning--defined as learning that occurs in bite-sized chunks that are less than 15 minutes--is a hot topic in talent development, and for good reason. With a plethora of competing distractions and shrinking attention spans, attracting and keeping...
The Complexities of Global Leadership
In this month's issue of TD magazine, we examine some global issues that affect leadership and workplace development around the world. [ILLUSTRATION OMITTED] In the feature article on page 38, Peter Byebierggaard and Beth Yoder explore how to...
The Sense-Making Loop: Acquiring Global Leadership Competencies Involves a Series of Transformational Experiences
The economic world's centers are shifting--west to east and north to south. With them shifts much power and influence. This creates opportunities for such places as Dubai, which has developed into an international business hub for the Middle East,...
Travis Bradberry
Bradberry, Travis President, TalentSmart San Diego One of the leading thought leaders on emotional intelligence, Travis Bradberry is coauthor of the bestselling Emotional Intelligence 2.0. His company, TalentSmart, provides emotional intelligence...
Two for One: New Hires Are Coached by Experienced Colleagues, Providing Development Opportunities for Both Groups
The following story was told by Cecelia Berger Sharp, director of learning and development for sales and marketing capability at Kimberly-Clark Professional. CLIENT Kimberly-Clark Professional OPPORTUNITY Kimberly-Clark Professional supplies...
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