Independent Banker

Founded in 1950, Independent Banker is a monthly trade magazine published by the Independent Community Bankers of America.

Articles from Vol. 50, No. 6, June

A Banker's Viewpoint
Adopting a seven-step system for customer satisfaction that works Industry pundits say banks must soon make a choice: Join the ranks of a half dozen or so ivory tower megabanks or become a community bank that builds its reputation on customer service....
An Ironclad Internet
A touchstone for e-commerce, digital certificates promise to forge tighter online security The Internet's fundamental strength is also its weakness. Its global openness makes it an ideal platform for easy, lowcost flow of commerce and communication....
At the Mountain Top
After 28 years in banking, Dan Shively, president of Shoshone First Bank, says the year 2000 will be his last as a banker. He has a simple goal this year: Repeat his bank's 1999 earnings performance. If he does, he'll retire at the pinnacle of his industry-on...
Everything to Us
ICBA supports community banks across the country What is membership? What is ICBA membership? Who is the membership? Membership is the heart and soul of any trade association. It is central to everything ICBA does. That's why we created a new column...
Fatherhood Lessons
As a father, I remember the challenges of raising a six-month-old infant. My tiny daughter had difficulty explaining to me exactly what her cries meant. Was she hungry? Cold? But once she started talking, we couldn't get her to stop! And thus began the...
For Illinois Banker and Son, the Sky's the Limit
If you compared Sir Edmund Hillary, the first person to reach the pinnacle of Mount Everest, and a small-town banker from Illinois, you would find more in common than at first glance. Visit the indoor rock climbing gym in Bloomington and you'll see lots...
Funds Transfer Pricing
A new accounting method to measure profitability takes hold An essential component of bank profitability analysis is the methodology by which balance sheet items are transfer priced. Funds transfer pricing refers to the accounting process of assigning...
Getting Personal
Use the new customer privacy regulations to craft a positive message Consumer advocacy groups. Government regulators. Internet gurus. Wall Street. Everyone's talking about protecting the privacy of American consumers. So much information is floating...
Internet for Living and Learning
ICBA's Online Training Center offers an effective and flexible educational option As the Internet continues to transform daily living, it's also having a major impact on the way working professionals learn new information and skills. So-called distance...
Marketing by the Numbers
While still evolving, database marketing opens the door to empirical customer and product analysis I't all started when a teller just tried to be extra careful. A customer walked into the bank with a check he wanted to deposit into his account. The teller,...
No Detour
Deep Internet banking customers cruising online with simple to use systems Linda Dietrich, a research analyst in Springfield, Ohio, began banking online about one year ago. Eight months later, she quit. She says she got fed up with system shortfalls....
Setting the Rules
Agencies tackle financial holding companies and operating subsidiaries Financial Holding Companies Issue: Interim rule establishing procedures for wellcapitalized and wellmanaged bank holding companies to elect "financial holding company" status. Financial...
Squandered Opportunities
14 proven ways to waste your bank's marketing dollars A CPA firm spends $11,200 on a Web site that attracts only a handful of visitors. An insurance agency invests $80,000 in an advertising campaign and no one sees the ads. An alternative health clinic...
Strategic and Tactical Risk
Can either of these interest rate risks kill a community bank? Many community bankers say that interest rate risk is not material enough to cause serious concern. Bankers ask why regulators gave "sensitivity" to interest rates the prominence of its own...
The Adventures of Bondy
A modern fable of a community bank bond portfolio with a happy ending Once upon a time, there was a bank CEO named BankerBoss Jr. (BBJ for short). He had two workers, Loaner and Bondy. Loaner was the bank's loan portfolio and Bondy was the bank's bond...
The Internet Truth
E-commerce offers banks tremendous opportunities in credit cards Ask conAs um ers how they feel about the Internet and you would probably hear words like "convenient," "easy," "time saver," "strong resource" and "shopping opportunities without the crowds."...
The Road to Russia
Midwest bankers teach Eastern European peers about free market banking From Topeka to Moscow. From Ulysses, Kan., to Vladivostok. From Halstead, Kan., to Sarajevo. America's heartland may seem like an unlikely place to look for banking experts to send...