Journal of Small Business Management

Articles from Vol. 43, No. 3, July

Customer Relationship Management: A Comparative Analysis of Family and Nonfamily Business Practices*
It has been reported that family businesses perceive excellent customer service as critical to the future of their businesses. However, little research into the customer relationship management (CRM) practices of family businesses has been performed....
Entrepreneurs or Investors: Do Multi-Unit Franchisees Have Different Philosophical Orientations?
Although multi-unit ownership has become the dominant form of franchising in the United States, the motivations for either franchisor or franchisee to participate in these agreements continue to be the subject of debate. This study looks at the issue...
Financial Challenges Facing Urban SMEs under Financial Sector Liberalization in Ghana
The paper examines the impact of financial sector liberalization (FSL) policies on the financial management of small and medium-sized enterprises (SME) in Ghana; using six case studies. Its findings, which confirm and extend the conclusions of previous...
Identifying Performance Measures of Small Ventures-The Case of the Tourism Industry
Drawing on the goal theory to effectiveness, the current research study attempts to identify performance measures of small ventures by focusing on the tourism industry and by doing so develops a conceptual model of small-venture performance in a service...
Strategic Orientation, Management Characteristics, and Performance: A Study of Spanish SMEs
This paper analyzes from a resource-based view the management characteristics of Spanish small and medium enterprises (SMEs) according to their strategic orientation and the consequences in terms of firm performance and business efficiency. The typology...
The Implementation and Impact of ISO 9000 among Small Manufacturing Enterprises
Quality is essential to customer satisfaction and competitive success. Unfortunately, resource constraints can place the small-firm manufacturer at a quality disadvantage. This paper considers the benefits and barriers to International Standards Organization...
The Initial Public Offerings of Restaurant Firms: The Case of Industry-Specific Micromarket Capitalization Offerings
We investigate the pricing characteristics of 59 initial public offerings (IPOs) of firms in the restaurant industry. Many of these offers are by extremely small micromarket capitalization companies, ones that are typically excluded from other studies...
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