Chief Executive (U.S.)

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Articles from March

Attack of the Acronyms
When instant-message mania started sweeping screens nationwide, we knew it would come to this. The need for speed has prompted IM geeks to create acronyms for nearly every sentiment. If you thought the infinite variations on the ubiquitous sideways smiley...
Dot-Coms to the Rescue
PACKETS Byte-sized reports on trends, people and projects in the dot-economy When the World Trade Center was destroyed by terrorists on September 11, hundreds of businesses were displaced. And while work was the last thing on anyone's mind at the time,...
Evening the Odds
CRM systems are driving sophisticated loyalty programs at Las Vegas casinos - and not just for the high rollers. When Madeleine W., a 42-year-old executive at a consumer electronics company, arrives at McCarran International Airport in Las Vegas, she...
Five Steps to Success
Change doesn't have to be negative. One dotCEO is building on the positives to propel his interactive marketing company to the top of the industry. George Wiedemann is the CEO of Responsys, a Palo Alto, Calif.-based company that specializes in "optimized...
Lessons in Leadership: Performance 101
You've survived the shakeout. Now what? The fact that you're still standing is cause for celebration - but not for long. Whether you're fine-tuning strategy, reconsidering markets or simply rebuilding your business, it's time to put your company - and...
Linking Up with Wired Youth
Generation Y, the millions of boomers' babies, are online. Are you ready to do business with them? By Bob Woods Grace, a first-grader who just turned 7, plops down in front of the screen. Not the TV -- the monitor firewired to her mom's Dell computer....
Many Happy Returns
Making outbound package delivery efficient and attractive to consumers is difficult. But making returns easy for online consumers is even harder. "Returns are costly," says David Schatsky, research director for Jupiter Media Metrix. "It costs three to...
Me and My Shadow Board
FIRST PERSON Most start-ups increase their risk of failure by the way they govern themselves. But there's a better way Many start-ups today are doing a high-wire act with their governance arrangements-- thrilling to watch, but not very smart. Good governance...
Navigating the New Funding Landscape
DOLLARS & SENSE The money's still there, but you have to look a little harder to find it. Enterprising start-ups share where they got the capital they need to thrive. By Loren Fox The initial shock of the dot-com crash may be over, but these are...
Package Makes Perfect
LOGISTICS Brown paper packages tied up with string? When it comes to shipping, e-tailers are learning that presentation is the key to becoming the consumer's favorite thing. By Jane Hodges It's no secret among online retailers that they not only need...
Running a Lean Machine
Redefining Leadership Have you seen the "Dilbert" cartoon in which the pointy-haired boss asks his secretary to organize a morale booster? Her response: "Great idea. And after that maybe I can do CPR on a mummy and see if I can save its life." The message,...
Speech Therapy
A new generation of voice-recognition technology - already pleasing callers and cutting costs - is poised for going mobile. Providing top-notch customer service and controlling costs are key mandates for leaders at most large organizations, but they...
Survival Skills
INTERNAL AFFAIRS How do you hold your company, your family and yourself together when the world is coming apart? If you own a company, you know all about bumps and thumps and rough terrain. If you run a dotcom, you've taken some wallops. But few business...
The Leadership Handoff
COVER STORY Redefining Leadership It can be swift or slow, messy or clean, but sooner or later the top spot changes hands. It's not just who you choose but how you manage the transition. By Jennifer Pellet For Joseph Tucci the pivotal moment came early...
The Vanishing Partner
Sometimes a carefully forged alliance lands you with a dead weight instead of a win-win. Smart companies know how to contend with - and guard against - their partners disappearing. When Ted Briscoe set out to launch broadcasting solutions company GlobalStreams...